adwcleaner_5.029 can not identify and delete newpoptab.com

Hello,

Can you relaunch AdwCleaner, ensure the database is updated (if your computer is connected to the internet it should be fine) and make a scan.

Then, provide me the generated report.

Please refer to the documentation if needed : https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Regards,

This is my log file after a rescan today:  

# AdwCleaner v5.029 - Logfile created 13/01/2016 at 13:51:38
# Updated 11/01/2016 by Xplode
# Database : 2016-01-12.1 [Server]
# Operating system : Windows 10 Pro  (x64)
# Username : user - OVIDIU
# Running from : C:\Users\user\Desktop\adwcleaner_5.029.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

########## EOF - C:\AdwCleaner\AdwCleaner[S34].txt - [562 bytes] ##########

I send to you what appears as redirect in mozilla browser:

hxxp://www.newpoptab.com/watch?key=60fd53c3a2cbae821bd2f3056f84047d

Thanks for understanding !

Hello,

We'll need to dig a little bit further :

1. Launch Firefox
2. Open the menu, click on "Help", "Troubleshooting information".
3. In the row "Profile Directory", click on "Show folder"
4. A file is named "prefs.js" (it may be shown as "prefs" only). Please open it, and copy/paste the content here : http://pad.fr33tux.org/p/_ovidiusava

Thanks,

Ok. I do that.

I opened with notepad, and paste it at link that you sugested.

I try to find in that file "newpoptab"

but no find that string.

Thanks for the great interest granted.

Hope to identify that stupid adware.

Hello,

Can you share the whole folder this time ? The extension seems to be located somewhere else.. :

• Open the same folder
• Select all -> send-to "compressed folder"
• Host the zipped file on Up2Sha.re

Regards,

Ok. I create archive : qr31uzq3.default-1452596043026.rar, and I located here : https://up2sha.re/file?f=A8VrdUSZ8Ufb

This adware never stop. I think a lot of people have a simillar problem.

May be I must to reinstall firefox.

Thanks anyway fr33tux for your concern about it.

Hope resolve this issue ...

Kaspersky, Bitdefender and Spy Hunter no identify as well...

Best Regards,

Hello,

Please wait just a little more time, we also take the opportunity to update AdwCleaner using your feedbacks, so it takes some time..

I'll keep you informed as soon as possible.

Thanks,

Still have same problem.

I see that you update adwcleaner at 5.030 version but still no escape from redirect to newpoptab.

Today I will try to reinstall firefox; if the adware will disappear, I will inform you.

Regards,

Hello,

Do you succeed to remove it ?

Regards,

Sorry for the delay.

I reinstall firefox;

after that, I run these programs (really not sure if I run in this order):

1. Adware_Removal_Tool_by_TSA
2. Windows 10 Manager-1click cleaner
3. RegHunter
4. TFC (Ttemporary file cleaner by Old Timer)
5. CCcleaner
6. rkill
7. jrt

Now browser no redirect to newpoptab.

Think I remove it.

But adw cleaner still not found any malicious threats.

Thanks!

Hello,

Ok, thanks !

I encourage you to use DelFix to remove every tool you used :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When everything is finish, the software will close itself.
• Then a report appear on the notepad, please copy paste it's content in your answer.

Regards,