When I use the Adwcleaner program , it deletes the original files from windows 8.1 , I have to restore every time you use your tool.

Re: adwcleaner bug in windows 8.1

Hello,

Can you share the whole logfile ? (from C:\AdwCleaner\)

Regards,

Re: adwcleaner bug in windows 8.1

 

When I use the Adwcleaner tool , it deletes Windows files, do not know which files , I know I have to restore the system to an earlier date, I do not know if the windows 8.1 is not compatible , or other problem , like the tool, but use only in the latter case . Ha , I'm from BRAZIL , if he did not understand something is translator 's fault.

Re: adwcleaner bug in windows 8.1

Hello,

I need the logfile to help you. You'll find it from C:\AdwCleaner\.

Regards,

Re: adwcleaner bug in windows 8.1

# AdwCleaner v5.032 - Relatório criado 06/02/2016 às 12:58:17 # Atualizado 31/01/2016 por Xplode # Banco de dados : 2016-02-05.1 [Servidor] # Sistema operacional : Windows 8.1 Pro  (x86) # Usuário : NEO - DESKTOP # Executando de : C:\Users\NEO\Desktop\SEGURANÇA\adwcleaner_5.032.exe # Opção : Limpar # Apoio : http://toolslib.net/forum

***** [ Serviços ] *****

***** [ Pastas ] *****

[-] Pasta Excluído : C:\Users\NEO\AppData\Roaming\pptassist [-] Pasta Excluído : C:\Users\Public\Documents\pc faster [-] Pasta Excluído : C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\CalendarTool

***** [ Arquivos ] *****

***** [ DLLs ] *****

***** [ Atalhos ] *****

***** [ Tarefas agendadas ] *****

***** [ Registro ] *****

***** [ Navegadores ] *****

*************************

:: Chaves "Tracing" excluídas :: Configurações Winsock restauradas

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [913 bytes] ########## # AdwCleaner v5.108 - Logfile created 31/03/2016 at 11:39:26 # Updated 30/03/2016 by Xplode # Database : 2016-03-30.1 [Server] # Operating system : Windows 8.1 Pro  (x86) # Username : NEO - DESKTOP # Running from : C:\Users\NEO\Desktop\SEGURANÇA\adwcleaner_5.108.exe # Option : Clean # Support : http://toolslib.net/forum

***** [ Services ] *****

[-] Service Deleted : YSearchUtilSvc

***** [ Folders ] *****

[-] Folder Deleted : C:\Users\NEO\AppData\Local\YSearchUtil [-] Folder Deleted : C:\Users\NEO\AppData\Local\Google\Chrome\User Data\Default\Extensions\chphlpgkkbolifaimnlloiipkdnihall [-] Folder Deleted : C:\Users\Public\Documents\pc faster [-] Folder Deleted : C:\WINDOWS\system32\config\systemprofile\AppData\Local\YSearchUtil [-] Folder Deleted : C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\CalendarTool

***** [ Files ] *****

[-] File Deleted : C:\Users\NEO\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_chphlpgkkbolifaimnlloiipkdnihall_0.localstorage [-] File Deleted : C:\Users\NEO\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_chphlpgkkbolifaimnlloiipkdnihall_0.localstorage-journal [-] File Deleted : C:\Users\NEO\AppData\Roaming\Mozilla\Firefox\Profiles\35iy30rf.default\extensions\jid1-G80Ec8LLEbK5fQ@jetpack.xpi

***** [ DLLs ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

[#] Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\npdicihegicnhaangkdmcgbjceoemeoo [#] Key Deleted : HKLM\SOFTWARE\actsys [#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet

***** [ Web browsers ] *****

[-] [C:\Users\NEO\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : chphlpgkkbolifaimnlloiipkdnihall [-] [C:\Users\NEO\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : npdicihegicnhaangkdmcgbjceoemeoo

*************************

:: "Tracing" keys deleted :: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [3109 bytes] - [06/02/2016 11:58:17] C:\AdwCleaner\AdwCleaner[C2].txt - [14537 bytes] - [16/12/2015 14:33:15] C:\AdwCleaner\AdwCleaner[C3].txt - [4745 bytes] - [16/12/2015 14:34:34] C:\AdwCleaner\AdwCleaner[C4].txt - [4665 bytes] - [16/12/2015 14:54:40] C:\AdwCleaner\AdwCleaner[C5].txt - [8425 bytes] - [16/12/2015 15:12:58] C:\AdwCleaner\AdwCleaner[C6].txt - [4313 bytes] - [16/12/2015 18:24:25] C:\AdwCleaner\AdwCleaner[S1].txt - [3854 bytes] - [06/02/2016 11:56:45] C:\AdwCleaner\AdwCleaner[S2].txt - [13050 bytes] - [16/12/2015 14:32:04] C:\AdwCleaner\AdwCleaner[S3].txt - [4917 bytes] - [16/12/2015 14:33:51] C:\AdwCleaner\AdwCleaner[S4].txt - [4249 bytes] - [16/12/2015 14:53:44] C:\AdwCleaner\AdwCleaner[S5].txt - [8221 bytes] - [16/12/2015 15:11:55] C:\AdwCleaner\AdwCleaner[S6].txt - [4454 bytes] - [16/12/2015 18:22:59] C:\AdwCleaner\AdwCleaner[S7].txt - [981 bytes] - [30/01/2016 10:02:31]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [4059 bytes] ########## # AdwCleaner v5.116 - Logfile created 09/05/2016 at 10:55:11 # Updated 09/05/2016 by Xplode # Database : 2016-05-09.1 [Local] # Operating system : Windows 8.1 Pro  (X86) # Username : NEO - DESKTOP # Running from : C:\Users\NEO\Desktop\SEGURANÇA\adwcleaner_5.116.exe # Option : Clean # Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder Deleted : C:\Users\Public\Documents\pc faster [x] Folder Not Deleted : C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\CalendarTool

***** [ Files ] *****

***** [ DLLs ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

***** [ Registry ] *****

[#] Key Deleted : HKLM\SOFTWARE\actsys

***** [ Web browsers ] *****

[x] [C:\Users\NEO\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Not Deleted : br.ask.com

*************************

:: "Tracing" keys deleted :: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [5167 bytes] - [06/02/2016 11:58:17] C:\AdwCleaner\AdwCleaner[C2].txt - [14537 bytes] - [16/12/2015 14:33:15] C:\AdwCleaner\AdwCleaner[C3].txt - [4745 bytes] - [16/12/2015 14:34:34] C:\AdwCleaner\AdwCleaner[C4].txt - [4665 bytes] - [16/12/2015 14:54:40] C:\AdwCleaner\AdwCleaner[C5].txt - [8425 bytes] - [16/12/2015 15:12:58] C:\AdwCleaner\AdwCleaner[C6].txt - [4313 bytes] - [16/12/2015 18:24:25] C:\AdwCleaner\AdwCleaner[S1].txt - [5791 bytes] - [06/02/2016 11:56:45] C:\AdwCleaner\AdwCleaner[S2].txt - [13050 bytes] - [16/12/2015 14:32:04] C:\AdwCleaner\AdwCleaner[S3].txt - [4917 bytes] - [16/12/2015 14:33:51] C:\AdwCleaner\AdwCleaner[S4].txt - [4249 bytes] - [16/12/2015 14:53:44] C:\AdwCleaner\AdwCleaner[S5].txt - [8221 bytes] - [16/12/2015 15:11:55] C:\AdwCleaner\AdwCleaner[S6].txt - [4454 bytes] - [16/12/2015 18:22:59] C:\AdwCleaner\AdwCleaner[S7].txt - [981 bytes] - [30/01/2016 10:02:31]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [6117 bytes] ##########

Re: adwcleaner bug in windows 8.1

Hello,

I don't see any legitimate files in the report, each element which has been removed had to be..

Why do you have to restore the system ? Do you have a precise error message ?

Best regards,

Re: adwcleaner bug in windows 8.1

Has no error message, the windows just do not carry, browsers do not work with internet connection is nonexistent. I think the windows system files app , regarding the connection and load applications are removed , because after the system restore, everything returns to normal , I do not know to identify the files. In the last log you posted , it was one that happened the bug, some of these files should be removed important part of the windows

Re: adwcleaner bug in windows 8.1

Hello,

So the "only" problem here is the absence of the network connection ?

Re: adwcleaner bug in windows 8.1

Ok, so it's different and doesn't need a system restoration :)

Can you give me the result of the ipconfig /all :

Search for "powershell" in the applications list, and then copy/paste the following command :

ipconfig /all

Then, press "Enter", and share here the result.

Best regards,

Re: adwcleaner bug in windows 8.1

Microsoft Windows [versão 6.3.9600] (c) 2013 Microsoft Corporation. Todos os direitos reservados.

C:\WINDOWS\System32>ipconfig/all:

Erro: linha de comando não reconhecida ou incompleta.

USO:     ipconfig [/allcompartments] [/? | /all |                                  /renew [adapter] | /release [adapter] |                                  /renew6 [adapter] | /release6 [adapter] |                                  /flushdns | /displaydns | /registerdns |                                  /showclassid adapter |                                  /setclassid adapter [classid] |                                  /showclassid6 adapter |                                  /setclassid6 adapter [classid] ]

onde     adapter           Nome da conexão                      (caracteres curinga * e ? permitidos; consulte exemplos)

    Opções:        /?               Exibir esta mensagem de ajuda        /all             Exibir informações completas sobre configuração.        /release         Liberar o endereço IPv4 para o adaptador especificado.        /release6        Liberar o endereço IPv6 para o adaptador especificado.        /renew           Renovar o endereço IPv4 para o adaptador especificado.        /renew6          Renovar o endereço IPv6 para o adaptador especificado.        /flushdns        Limpa o cache do DNS Resolver.        /registerdns     Atualiza todas as concessões de DHCP e registra                         novamente nomes DNS        /displaydns      Exibir o conteúdo do Cache do DNS Resolver.        /showclassid     Exibe todas as IDs de classe dhcp permitidas para o                         adaptador.        /setclassid      Modifica a ID de classe dhcp.        /showclassid6    Exibe todas as IDs de classe DHCP IPv6 permitidas para                         o adaptador.        /setclassid6     Modifica a ID de classe DHCP IPv6.

O padrão é exibir apenas o endereço IP, a máscara de sub-rede e o gateway padrão para cada adaptador limitado ao TCP/IP.

Para Release e Renew, se nenhum nome de adaptador for especificado, as concessões de endereços IP para todos os adaptadores limitados ao TCP/IP serão liberadas ou renovadas.

Para Setclassid e Setclassid6, se nenhuma ClassId for especificada, ClassId será removida.

Exemplos:     > ipconfig                       ... Mostrar informações     > ipconfig /all                  ... Mostrar informações detalhadas     > ipconfig /renew                ... renovar todos os adaptadores     > ipconfig /renew EL*            ... renovar qualquer conexão cujo nome                                          seja iniciado por EL     > ipconfig /release *Con*        ... liberar todas as conexões                                          correspondentes, por exemplo,                                           "Conexão Ethernet com Fio 1" ou                                          "Conexão Ethernet com Fio 2"     > ipconfig /allcompartments      ... Mostra informações sobre todos os                                          compartimentos     > ipconfig /allcompartments /all ... Mostra informações detalhadas sobre                                          todos os compartimentos

C:\WINDOWS\System32>

Re: adwcleaner bug in windows 8.1

Hello,

There is a space between "ipconfig" and "/all".

Regards,

Re: adwcleaner bug in windows 8.1

Microsoft Windows [versão 6.3.9600] (c) 2013 Microsoft Corporation. Todos os direitos reservados.

C:\WINDOWS\system32>ipconfig /all

Configuração de IP do Windows

   Nome do host. . . . . . . . . . . . . . . . : DESKTOP    Sufixo DNS primário . . . . . . . . . . . . :    Tipo de nó. . . . . . . . . . . . . . . . . : híbrido    Roteamento de IP ativado. . . . . . . . . . : não    Proxy WINS ativado. . . . . . . . . . . . . : não    Lista de pesquisa de sufixo DNS . . . . . . : home    Estado de Quarentena do Sistema . . . . . . : Irrestrito

Adaptador Ethernet Ethernet:

   Sufixo DNS específico de conexão. . . . . . : home    Descrição . . . . . . . . . . . . . . . . . : NVIDIA nForce Networking Contro ller    Endereço Físico . . . . . . . . . . . . . . : BC-5F-F4-BA-74-E0    DHCP Habilitado . . . . . . . . . . . . . . : Sim    Configuração Automática Habilitada. . . . . : Sim    Endereço IPv6 . . . . . . . . . . : fd37:267c:7d7a:1:4d7:48f1:4a4a:ccaa(Prefe rencial)    Endereço IPv6 Temporário. . . . . . . . : fd37:267c:7d7a:1:987b:209e:4272:94a c(Preferencial)    Endereço IPv6 de link local . . . . . . . . : fe80::4d7:48f1:4a4a:ccaa%3(Pref erencial)    Endereço IPv4. . . . . . . .  . . . . . . . : 192.168.1.31(Preferencial)    Máscara de Sub-rede . . . . . . . . . . . . : 255.255.255.0    Concessão Obtida. . . . . . . . . . . . . . : sexta-feira, 13 de maio de 2016  11:35:35    Concessão Expira. . . . . . . . . . . . . . : domingo, 15 de maio de 2016 13: 16:11    Gateway Padrão. . . . . . . . . . . . . . . : 192.168.1.1    Servidor DHCP . . . . . . . . . . . . . . . : 192.168.1.1    IAID de DHCPv6. . . . . . . . . . . . . . . : 62676980    DUID de Cliente DHCPv6. . . . . . . . . . . : 00-01-00-01-1B-24-F3-4F-BC-5F-F 4-BA-74-E0    Servidores DNS. . . . . . . . . . . . . . . : fd37:267c:7d7a:1:204:dfff:fe92: f691                                                  192.168.1.1    NetBIOS em Tcpip. . . . . . . . . . . . . . : Habilitado    Lista de pesquisa de sufixos DNS específicos da conexão:                                                  home

C:\WINDOWS\system32>

Re: adwcleaner bug in windows 8.1

Hello,

So you loose the network connection with this configuration ? Or the result above is the one got when the connection is working well ?

After using AdwCleaner and losing the network connection, can you open a browser and copy/paste the line below to the adressbar to see if you can reach it ?

http://5.196.175.179/

You should see a "Index Of" page.

Otherwise, can you relaunch AdwCleaner, open the "Options" menu and be sure that "Reset TCP/IP settings" is ticked.

Then, press the  Clean button and come back to give the result.

Best regards,