A whole lot of damage

user_avatar David_R

I just ran the latest version of Ad-Aware. It found 18 items to remove. I clicked OK. Restarted the laptop (HP Envy, 16GB RAM, 240GB SSD, 4GB VRAM). On bootup I found that Mailwasher icon was not in the Task bar, in fact it was not running. Then I found that Mailbird, my e-mail program wasn't running. Then I found that the touch feature of the touchpad wasn't working. (I could not slide up and down a page using 2 fingers). Then I found that my drawing tablet was not working. Then I found that the clipboard manager wasn't working. And I haven't even tried to run 90% of the software that is installed.

This has to be the most damage any installation has caused to a machine of mine, ever. Try using Photoshop without a tablet, virtually impossible. Is there an UNDO facility? There is a log file, lots of text editing facilities, but I do not see any way to attach it.

Re: A whole lot of damage

Hello,

Yes, there is a quarantine in which is copied each removed element.

Can you share the logfiles ? I find quite odd that AdwCleaner has removed those elements, and I'd like to check. The logfile is usually located in C:\AdwCleaner\AdwCleaner[Cxx].txt.

Best regards,

Re: A whole lot of damage

Thanks for your reply. There was one more thing that wasn't working that I forgot to mention, the HP Simple Pass fingerprint reader for logging in. There may have been more. Fortunately I did have a system image, and I restored everything. I have to say I was more than surprised that 18 items were flagged for deletion, I have MalwareBytes and AntiExploit Premium running, I am very picky when it comes to downloading anything, always use the 'custom install' option, and check for any add-on software. I don't see any way of attaching the logfile so I've copied and pasted it.

David

# AdwCleaner v6.020 - Logfile created 03/10/2016 at 16:32:01
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-10-03.1 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X64)
# Username : HP ENVY - DAVID-HP
# Running from : C:\Users\HP ENVY\Downloads\adwcleaner_6.020.exe
# Mode: Scan
# Support : https://toolslib.net/forum


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

Folder Found:  C:\Users\HP ENVY\AppData\Local\FileTypeAssistant Folder Found:  C:\Users\HP ENVY\Favorites\Search

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious keys found.

***** [ Shortcuts ] *****

No infected shortcut found.

***** [ Scheduled Tasks ] *****

No malicious task found.

***** [ Registry ] *****

Key Found:  HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks Key Found:  HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks.1 Key Found:  [x64] HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks Key Found:  [x64] HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks.1 Key Found:  HKLM\SOFTWARE\Classes\CLSID\{74137531-80F7-406F-9543-7D11385FA8C8} Key Found:  HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D} Key Found:  HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24} Key Found:  HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044} Key Found:  HKLM\SOFTWARE\Classes\Interface\{ED0D2C81-7DB5-4599-B7C0-1033418B5672} Key Found:  HKU\S-1-5-21-2572064996-3340747781-487840829-1000\Software\Bitberry Key Found:  HKU\S-1-5-21-2572064996-3340747781-487840829-1000\Software\distromatic Key Found:  HKCU\Software\Bitberry Key Found:  HKCU\Software\distromatic Key Found:  HKLM\SOFTWARE\SlimWare Utilities Inc Key Found:  [x64] HKCU\Software\Bitberry Key Found:  [x64] HKCU\Software\distromatic

***** [ Web browsers ] *****

Firefox pref Found:  [C:\Users\David STD\AppData\Roaming\Mozilla\Firefox\Profiles\pmol745b.default\prefs.js] - "browser.search.defaulturl" -  "hxxps://search.yahoo.com/yhs/search" Firefox pref Found:  [C:\Users\David STD\AppData\Roaming\Mozilla\Firefox\Profiles\pmol745b.default\prefs.js] - "keyword.URL" -  "hxxps://search.yahoo.com/yhs/search" No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [2363 Bytes] - [03/10/2016 16:32:01]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2436 Bytes] ##########

 

Re: A whole lot of damage

Hello,

Sorry for the delay. As expected, there's nothing here saying that AdwCleaner has damaged the elements you mentionned above..

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