I just ran the latest version of Ad-Aware. It found 18 items to remove. I clicked OK. Restarted the laptop (HP Envy, 16GB RAM, 240GB SSD, 4GB VRAM). On bootup I found that Mailwasher icon was not in the Task bar, in fact it was not running. Then I found that Mailbird, my e-mail program wasn't running. Then I found that the touch feature of the touchpad wasn't working. (I could not slide up and down a page using 2 fingers). Then I found that my drawing tablet was not working. Then I found that the clipboard manager wasn't working. And I haven't even tried to run 90% of the software that is installed.

This has to be the most damage any installation has caused to a machine of mine, ever. Try using Photoshop without a tablet, virtually impossible. Is there an UNDO facility? There is a log file, lots of text editing facilities, but I do not see any way to attach it.

Re: A whole lot of damage

Hello,

Yes, there is a quarantine in which is copied each removed element.

Can you share the logfiles ? I find quite odd that AdwCleaner has removed those elements, and I'd like to check. The logfile is usually located in C:\AdwCleaner\AdwCleaner[Cxx].txt.

Best regards,

Re: A whole lot of damage

Thanks for your reply. There was one more thing that wasn't working that I forgot to mention, the HP Simple Pass fingerprint reader for logging in. There may have been more. Fortunately I did have a system image, and I restored everything. I have to say I was more than surprised that 18 items were flagged for deletion, I have MalwareBytes and AntiExploit Premium running, I am very picky when it comes to downloading anything, always use the 'custom install' option, and check for any add-on software. I don't see any way of attaching the logfile so I've copied and pasted it.

David

# AdwCleaner v6.020 - Logfile created 03/10/2016 at 16:32:01
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-10-03.1 [Server]
# Operating System : Windows 7 Professional Service Pack 1 (X64)
# Username : HP ENVY - DAVID-HP
# Running from : C:\Users\HP ENVY\Downloads\adwcleaner_6.020.exe
# Mode: Scan
# Support : https://toolslib.net/forum


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

Folder Found:  C:\Users\HP ENVY\AppData\Local\FileTypeAssistant Folder Found:  C:\Users\HP ENVY\Favorites\Search

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious keys found.

***** [ Shortcuts ] *****

No infected shortcut found.

***** [ Scheduled Tasks ] *****

No malicious task found.

***** [ Registry ] *****

Key Found:  HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks Key Found:  HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks.1 Key Found:  [x64] HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks Key Found:  [x64] HKLM\SOFTWARE\Classes\PCProxy.ProxyChecks.1 Key Found:  HKLM\SOFTWARE\Classes\CLSID\{74137531-80F7-406F-9543-7D11385FA8C8} Key Found:  HKLM\SOFTWARE\Classes\Interface\{3AE76A17-C344-4A83-81CE-65EFEE41E42D} Key Found:  HKLM\SOFTWARE\Classes\Interface\{4E9EB4D5-C929-4005-AC62-1856B1DA5A24} Key Found:  HKLM\SOFTWARE\Classes\Interface\{8FAF962C-3EDE-405E-B1D0-62B8235C6044} Key Found:  HKLM\SOFTWARE\Classes\Interface\{ED0D2C81-7DB5-4599-B7C0-1033418B5672} Key Found:  HKU\S-1-5-21-2572064996-3340747781-487840829-1000\Software\Bitberry Key Found:  HKU\S-1-5-21-2572064996-3340747781-487840829-1000\Software\distromatic Key Found:  HKCU\Software\Bitberry Key Found:  HKCU\Software\distromatic Key Found:  HKLM\SOFTWARE\SlimWare Utilities Inc Key Found:  [x64] HKCU\Software\Bitberry Key Found:  [x64] HKCU\Software\distromatic

***** [ Web browsers ] *****

Firefox pref Found:  [C:\Users\David STD\AppData\Roaming\Mozilla\Firefox\Profiles\pmol745b.default\prefs.js] - "browser.search.defaulturl" -  "hxxps://search.yahoo.com/yhs/search" Firefox pref Found:  [C:\Users\David STD\AppData\Roaming\Mozilla\Firefox\Profiles\pmol745b.default\prefs.js] - "keyword.URL" -  "hxxps://search.yahoo.com/yhs/search" No malicious Chromium based browser items found.

*************************

C:\AdwCleaner\AdwCleaner[S0].txt - [2363 Bytes] - [03/10/2016 16:32:01]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2436 Bytes] ##########

 

Re: A whole lot of damage

Hello,

Sorry for the delay. As expected, there's nothing here saying that AdwCleaner has damaged the elements you mentionned above..

Re: A whole lot of damage

I have found a new version of ad-ware that is used in the system to move smoothly, but it can damage my data. To overcome this situation,essay writing services review, it will help you to resolve the problems.