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Hi, im trying to get rid of annoying malware that popped out of nowhere, i ran the scan, i clicked on the clean section, then it crashed. I found out that some file causing the app to crash why ? I tried to untick box at the folder section, then it worked!, but if i tick the box at folder section it will stopped working . I tried to wait around 2 hours and nothing.pls i need solution 

Re: ITS NOT RESPONDING

Hello,

Thanks.

So, please do the following:

  1. Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

  • Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Best regards,

Re: ITS NOT RESPONDING

Hello,

Thanks.

So, please do the following:

  1. Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

  • Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

Best regards,


fr33tux, 2016-09-09 04:49:29 (UTC)

Fixlog.txt https://up2sha.re/file?f=ZEn7qk8v8pNY

Re: ITS NOT RESPONDING

Hello,

Great, thanks. For a final check/clean:

  • Download MalwareBytes Anti Malware here.
  • Launch MalwareByte's Anti Malware from your desktop
  • Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
  • Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
  • If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
  • After the reboot (or at the end of the exam), launch Malwarebytes -> click on History -> Application logs -> Select the last exam log -> Show.
  • Click on Export -> text file (*.txt) -> Choose the desktop as destination, name the file "report-mbam" for example, and click on Save.
  • Paste the logfile in your next answer.

Best regards,

Re: ITS NOT RESPONDING

Hello,

Great, thanks. For a final check/clean:

  • Download MalwareBytes Anti Malware here.
  • Launch MalwareByte's Anti Malware from your desktop
  • Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
  • Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
  • If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
  • After the reboot (or at the end of the exam), launch Malwarebytes -> click on History -> Application logs -> Select the last exam log -> Show.
  • Click on Export -> text file (*.txt) -> Choose the desktop as destination, name the file "report-mbam" for example, and click on Save.
  • Paste the logfile in your next answer.

Best regards,


fr33tux, 2016-09-11 07:22:19 (UTC)

here: https://up2sha.re/file?f=qK9Buvl4ytqP 

I hope this is the last step :)

Thanks you!

Re: ITS NOT RESPONDING

Great !

Sorry but there are... three steps left:

  • Download DelFix from Xplode on your desktop;
  • Launch it with administrator rights;
  • Select all the option except the one proposing to save the registry;
  • Then click on the "Execute" button;
  • When everything is finish, the software will close itself;
  • Then a report appear on the notepad, please copy paste it's content in your answer.

Then, clean with CCleaner:

  1. Download CCleaner from here, and install it.
  2. Start CCleaner (there should be a shortcut on your Desktop)
  3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
  4. Then in Options  tab > Surveillance, untick the both boxes.
  5. In the Clean tab, click on "Clean".
  6. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Finally, we'll reordonate the files stored on the hard drive. It will be faster to access them :

  1. Download Defraggler here
  2. Follow the instructions to install and launch the software.
  3. In the program's window, click on [Defragment]. The process can take a few hours to complete. It's advised not to use the computer during the operation (to make it more efficient)
  4. At the end, just reboot the computer

And now, it's finished ! :)

Re: ITS NOT RESPONDING

Great !

Sorry but there are... three steps left:

  • Download DelFix from Xplode on your desktop;
  • Launch it with administrator rights;
  • Select all the option except the one proposing to save the registry;
  • Then click on the "Execute" button;
  • When everything is finish, the software will close itself;
  • Then a report appear on the notepad, please copy paste it's content in your answer.

Then, clean with CCleaner:

  1. Download CCleaner from here, and install it.
  2. Start CCleaner (there should be a shortcut on your Desktop)
  3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
  4. Then in Options  tab > Surveillance, untick the both boxes.
  5. In the Clean tab, click on "Clean".
  6. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Finally, we'll reordonate the files stored on the hard drive. It will be faster to access them :

  1. Download Defraggler here
  2. Follow the instructions to install and launch the software.
  3. In the program's window, click on [Defragment]. The process can take a few hours to complete. It's advised not to use the computer during the operation (to make it more efficient)
  4. At the end, just reboot the computer

And now, it's finished ! :)


fr33tux, 2016-09-11 16:21:22 (UTC)

DelFix.txt you need

Re: ITS NOT RESPONDING

Hello,

Great !

So, it's ok on my side. If you have any question, please ask.

Best regards,