Adwcleaner freezes while cleaning.

user_avatar pepe rosso

I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.

Re: Adwcleaner freezes while cleaning.

Hello,

Sorry to read this.

- Can you share the scan logfile?

Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.

Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.

Best regards,

Re: Adwcleaner freezes while cleaning.

HI..the same problem occured with me

this is my debug log file

https://up2sha.re/file?f=7dqA4jZxT9SU

please fix this issue..thank you

Re: Adwcleaner freezes while cleaning.

https://up2sha.re/file?f=VwjrAbLBovid

 

i encounter the same... now i cant proceed to clean the threats :((

 

Please help

Re: Adwcleaner freezes while cleaning.

Hello,

We're working on it, sorry for the inconvenience.

Regards.

Re: Adwcleaner freezes while cleaning.

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

  • UCGuard from the Services tab,
  • C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

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