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Ok.

Can you relaunch AdwCleaner and confirm that the problem is solved ?

Thanks,

Hello,

Please manually reset your Chrome profile like in this picture:

Then, click on "Reset", and everything should be ok.

Hello,

Sorry for the delay.

I do not reproduce this detections, is it possible to share the file "C:\Users\xxxxx\AppData\Roaming\8pecxstudios\Cyberfox\Profiles\xxxxxxxx.default\prefs.js" ? You can zip it and sent it by email if you prefer.

Thanks,

Hello,

@gamezertruth: Thanks for the help, but it's preferable if the person who first took the topic keeps it until resolution, except if she/he needs help.

@pedromatt:

We'll proceed differently:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host t...

the problem is that it actually found the ucguard.sys.. and then it asked me to restart the computer to remove it but it is still there

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pedromatt, 2016-09-30 12:37:05 (UTC)

that bad news ! I just to ran Roguekiller and I will see what report ! did you ran a scan with your AV ?

which mode did you ran Roguekiller ? normal or safe mode ?

the problem is that it actually found the ucguard.sys.. and then it asked me to restart the computer to remove it but it is still there

have you ran the Roguekliller in safe mode ? will . I need to run the Roguekliller once again to confirm it! you no need to ran adwcleaner again . it’s maybe a bug in adwcleaner (and I had the same problem as your)

also you could to ran adware cleaner in the safe mode and see if that is help or not

if non above is helped then I can to let you about other options !

https://postimg.org/image/y...

I have the same problem today . and I had to use Roguekiller to remove UCGuard and others services that adwcleaner was unable to remove them ! have you yet try out Roguekiller  ?

I don't have a tab "Exam" . Do you mean the "Scan one"? ( https://gyazo.com/3a8031657b4499e05de41e695c64fcb2  ) If it is indeed that tab, I think this is what you want:

Malwarebytes Anti-Malware www.malwarebytes.org

Scan Date: 30/09/2016 Scan Time: 00:32 Logfile: test.txt Administrator: Yes

Version: 2.2.1.1043 Malware Database: v2016.09.29.13 Rootkit Database: v2016.09.26.02 License: F...

Hello,

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do it.
...