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Greetings,

I can assure you that the download count is correct. Some people might have downloaded your software 2 times, in addition with you.

Can you please tell me what's the name of your Internet browser?

Regards,

Sorry, can`t use MBAM on my computer. It will not install at first and when it finaly do I can`t run it. I have been in contact with MBAM crew about this before but no solution worked. (And I tried all of the solutions and it took time but no one worked)

But here is the log from adw cleaner:

# AdwCleaner v6.030 - Logfile created 06/11/2016 at 18:42:21 # Updated on 19/10/2016 by Malwarebytes ...

DEAR ALL 

I FOUND SOME REGISTRY KEY USEFUL UPON SEARCH ON INTERNET, LIKE 

HKLM\SOFTWARE\Classes\CLSID\{1EFB6596-857C-11D1-B16A-00C0F0283628} ADW CLEANER HAS DETECTED THIS AS A THREAT, THE DETECTED THREATS ARE LISTED BELOW

-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{1EFB6596-857C-11D1-B16A-00C0F0283628} [-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{DD9DA666-8594-11D1-B16A-00C0F0283628} [-] ...

1) Using ClearLNK tool repair following links and attach tool's report to your message.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
C:\Users\Natascha\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
C:\Users\Natascha\AppData\Roaming\Microsoft\Internet Explorer\Quick Lau...

This is a new FP (Internet Explorer) :

Value Found:  HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext [DisableAddonLoadTimePerformanceNotifications]

Bonjour,

Avez-vous bien utilisé cette page pour télécharger AdwCleaner: https://toolslib.net/downloads/finish/1/ ?

Si oui, pouvez-vous me fournir le nom et la version de votre navigateur internet ?

Merci.

This is the more relevant information, sorry for pasting the wrong one first:  

# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 20:00:07
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (X64)
# Benutzername : Rundschau - BUCHHALTUNG
# Gestartet von : C:\Users\Rundschau\Downloads\adwcleaner_6.021.exe
...

Hello 'cococheapau'!

Happy to hear from you - here is the requested (only one) logfile. The problem is with both of these  C:\Users\Rundschau\AppData\Roaming\orlando  C:\orlando

Kind regards from the Tyrol Ernst

# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 19:55:59
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professio...

thank your for the help.

Malwarebytes Anti-Malware

www.malwarebytes.org



Scan Date: 2016-10-16

Scan Time: 20:31

Logfile: 2016_10_16_AP_Logs.txt

Administrator: Yes



Version: 2.2.1.1043

Malware Database: v2016.10.16.07

Rootkit Database: v2016.09.26.02

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled



OS: Windows 7 Servic...

Bonsoir, 

Merci pour votre réponse mais pas de trace de ce fichier texte... Je me suis resolue à réinstaller windows 10...