Error ADW 7.0.1.0

Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner. 

Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.

Greetings,

Before doing what is described above by JoshRoss, please try the following manipulation:

1. Activate the debug mode (go to Tools > Options > tick "debug")
2. Then, do a scan and a clean to trigger the crash
3. Finally, please share the file C:\AdwCleaner\AdwCleaner_Debug.log in your next answer

Thanks!

I guess, i found out, where the error came from.  After the scan has finished, following screen can be seen:

http://abload.de/image.php?img=2017-08-01_123851thsvf.png

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-29-2017.2 # Running on Windows 8.1 (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

PUP.Adware.Heuristic, syncagentsrv

***** [ Folders ] *****

PUP.Adware.Heuristic, C:\ProgramData\Audyssey Labs

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}

***** [ Firefox (and derivatives) ] *****

SearchProvider found: nortonsafe.search.ask.com - Norton Safe Search SearchProvider found: nortonsafe.search.ask.com - Norton Safe Search

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

C:/AdwCleaner/AdwCleaner[C10].txt - [1068 B] - [2015/11/13 8:46:45] C:/AdwCleaner/AdwCleaner[C11].txt - [1077 B] - [2015/12/1 10:46:31] C:/AdwCleaner/AdwCleaner[C12].txt - [1077 B] - [2015/12/2 9:32:47] C:/AdwCleaner/AdwCleaner[C13].txt - [1154 B] - [2015/12/8 10:2:39] C:/AdwCleaner/AdwCleaner[C14].txt - [1101 B] - [2016/1/5 8:19:3] C:/AdwCleaner/AdwCleaner[C15].txt - [8801 B] - [2016/8/13 10:31:5] C:/AdwCleaner/AdwCleaner[C16].txt - [7037 B] - [2016/9/5 7:48:50] C:/AdwCleaner/AdwCleaner[C17].txt - [7597 B] - [2016/9/15 9:16:18] C:/AdwCleaner/AdwCleaner[C18].txt - [8252 B] - [2016/9/28 10:24:30] C:/AdwCleaner/AdwCleaner[C19].txt - [9746 B] - [2016/12/19 15:22:50] C:/AdwCleaner/AdwCleaner[C1].txt - [11195 B] - [2015/8/28 7:49:42] C:/AdwCleaner/AdwCleaner[C20].txt - [10407 B] - [2017/1/2 7:8:7] C:/AdwCleaner/AdwCleaner[C21].txt - [11089 B] - [2017/5/12 8:52:4] C:/AdwCleaner/AdwCleaner[C22].txt - [11163 B] - [2017/6/16 13:6:35] C:/AdwCleaner/AdwCleaner[C2].txt - [8014 B] - [2015/9/10 4:56:31] C:/AdwCleaner/AdwCleaner[C3].txt - [6426 B] - [2015/9/24 14:35:14] C:/AdwCleaner/AdwCleaner[C4].txt - [6462 B] - [2015/9/28 7:22:34] C:/AdwCleaner/AdwCleaner[C5].txt - [6013 B] - [2015/10/5 12:23:23] C:/AdwCleaner/AdwCleaner[C6].txt - [6414 B] - [2015/10/8 15:6:2] C:/AdwCleaner/AdwCleaner[C7].txt - [6801 B] - [2015/10/29 12:59:1] C:/AdwCleaner/AdwCleaner[C8].txt - [24213 B] - [2015/11/2 12:22:39] C:/AdwCleaner/AdwCleaner[C9].txt - [2305 B] - [2015/11/5 10:50:28] C:/AdwCleaner/AdwCleaner[S100].txt - [10133 B] - [2017/1/7 12:52:54] C:/AdwCleaner/AdwCleaner[S101].txt - [10209 B] - [2017/3/30 13:11:39] C:/AdwCleaner/AdwCleaner[S102].txt - [10285 B] - [2017/3/31 7:39:19] C:/AdwCleaner/AdwCleaner[S103].txt - [10361 B] - [2017/4/4 13:55:51] C:/AdwCleaner/AdwCleaner[S104].txt - [10437 B] - [2017/4/7 15:54:23] C:/AdwCleaner/AdwCleaner[S105].txt - [10513 B] - [2017/4/12 13:27:24] C:/AdwCleaner/AdwCleaner[S106].txt - [10589 B] - [2017/4/18 12:32:50] C:/AdwCleaner/AdwCleaner[S107].txt - [10665 B] - [2017/4/19 11:0:7] C:/AdwCleaner/AdwCleaner[S108].txt - [10741 B] - [2017/4/25 5:58:12] C:/AdwCleaner/AdwCleaner[S109].txt - [10817 B] - [2017/4/27 10:17:12] C:/AdwCleaner/AdwCleaner[S10].txt - [6048 B] - [2015/10/12 7:49:22] C:/AdwCleaner/AdwCleaner[S110].txt - [10893 B] - [2017/4/29 10:56:41] C:/AdwCleaner/AdwCleaner[S111].txt - [10969 B] - [2017/5/11 11:26:57] C:/AdwCleaner/AdwCleaner[S112].txt - [11224 B] - [2017/5/12 8:51:47] C:/AdwCleaner/AdwCleaner[S113].txt - [11195 B] - [2017/5/15 11:28:55] C:/AdwCleaner/AdwCleaner[S114].txt - [11272 B] - [2017/5/17 7:32:27] C:/AdwCleaner/AdwCleaner[S115].txt - [11348 B] - [2017/5/20 9:43:59] C:/AdwCleaner/AdwCleaner[S116].txt - [11423 B] - [2017/5/22 9:2:0] C:/AdwCleaner/AdwCleaner[S117].txt - [11500 B] - [2017/5/26 13:11:10] C:/AdwCleaner/AdwCleaner[S118].txt - [11604 B] - [2017/6/16 13:4:6] C:/AdwCleaner/AdwCleaner[S119].txt - [11679 B] - [2017/6/16 13:5:54] C:/AdwCleaner/AdwCleaner[S11].txt - [6048 B] - [2015/10/21 10:32:40] C:/AdwCleaner/AdwCleaner[S120].txt - [11802 B] - [2017/6/16 13:17:10] C:/AdwCleaner/AdwCleaner[S121].txt - [11879 B] - [2017/6/17 9:42:3] C:/AdwCleaner/AdwCleaner[S122].txt - [11955 B] - [2017/6/20 7:7:37] C:/AdwCleaner/AdwCleaner[S123].txt - [12031 B] - [2017/6/22 10:17:58] C:/AdwCleaner/AdwCleaner[S124].txt - [12107 B] - [2017/6/27 10:36:3] C:/AdwCleaner/AdwCleaner[S125].txt - [11218 B] - [2017/7/13 9:37:9] C:/AdwCleaner/AdwCleaner[S12].txt - [5609 B] - [2015/10/25 16:39:33] C:/AdwCleaner/AdwCleaner[S13].txt - [5408 B] - [2015/10/29 12:57:50] C:/AdwCleaner/AdwCleaner[S14].txt - [27775 B] - [2015/11/2 12:21:41] C:/AdwCleaner/AdwCleaner[S15].txt - [6549 B] - [2015/11/5 10:49:42] C:/AdwCleaner/AdwCleaner[S16].txt - [27679 B] - [2015/11/6 8:24:44] C:/AdwCleaner/AdwCleaner[S17].txt - [5302 B] - [2015/11/9 6:48:24] C:/AdwCleaner/AdwCleaner[S18].txt - [5368 B] - [2015/11/13 8:46:0] C:/AdwCleaner/AdwCleaner[S19].txt - [5403 B] - [2015/11/13 13:28:37] C:/AdwCleaner/AdwCleaner[S1].txt - [7064 B] - [2015/8/28 7:47:42] C:/AdwCleaner/AdwCleaner[S20].txt - [5334 B] - [2015/11/16 8:27:26] C:/AdwCleaner/AdwCleaner[S21].txt - [5335 B] - [2015/11/18 9:19:39] C:/AdwCleaner/AdwCleaner[S22].txt - [5336 B] - [2015/11/20 11:7:1] C:/AdwCleaner/AdwCleaner[S23].txt - [5337 B] - [2015/11/25 12:30:52] C:/AdwCleaner/AdwCleaner[S24].txt - [5379 B] - [2015/12/1 10:45:36] C:/AdwCleaner/AdwCleaner[S25].txt - [5380 B] - [2015/12/2 9:32:8] C:/AdwCleaner/AdwCleaner[S26].txt - [5451 B] - [2015/12/8 10:0:33] C:/AdwCleaner/AdwCleaner[S27].txt - [5451 B] - [2015/12/8 10:2:1] C:/AdwCleaner/AdwCleaner[S28].txt - [5340 B] - [2015/12/10 6:36:31] C:/AdwCleaner/AdwCleaner[S29].txt - [5951 B] - [2015/12/18 9:7:3] C:/AdwCleaner/AdwCleaner[S2].txt - [6215 B] - [2015/9/2 6:19:32] C:/AdwCleaner/AdwCleaner[S30].txt - [5214 B] - [2015/12/22 8:23:33] C:/AdwCleaner/AdwCleaner[S31].txt - [5215 B] - [2015/12/30 9:36:10] C:/AdwCleaner/AdwCleaner[S32].txt - [5414 B] - [2016/1/5 8:16:32] C:/AdwCleaner/AdwCleaner[S33].txt - [5217 B] - [2016/1/18 5:50:43] C:/AdwCleaner/AdwCleaner[S34].txt - [5218 B] - [2016/1/21 9:13:35] C:/AdwCleaner/AdwCleaner[S35].txt - [5217 B] - [2016/1/26 10:33:13] C:/AdwCleaner/AdwCleaner[S36].txt - [5218 B] - [2016/1/29 10:50:14] C:/AdwCleaner/AdwCleaner[S37].txt - [4508 B] - [2016/6/7 9:18:48] C:/AdwCleaner/AdwCleaner[S38].txt - [4582 B] - [2016/6/8 12:9:6] C:/AdwCleaner/AdwCleaner[S39].txt - [4659 B] - [2016/6/19 7:1:48] C:/AdwCleaner/AdwCleaner[S3].txt - [8608 B] - [2015/9/10 4:55:20] C:/AdwCleaner/AdwCleaner[S40].txt - [4733 B] - [2016/6/20 11:16:23] C:/AdwCleaner/AdwCleaner[S41].txt - [4807 B] - [2016/6/21 9:50:9] C:/AdwCleaner/AdwCleaner[S42].txt - [4881 B] - [2016/6/23 8:45:53] C:/AdwCleaner/AdwCleaner[S43].txt - [4955 B] - [2016/6/24 11:13:51] C:/AdwCleaner/AdwCleaner[S44].txt - [5029 B] - [2016/6/25 9:23:40] C:/AdwCleaner/AdwCleaner[S45].txt - [5103 B] - [2016/6/28 9:14:33] C:/AdwCleaner/AdwCleaner[S46].txt - [5177 B] - [2016/6/29 9:20:46] C:/AdwCleaner/AdwCleaner[S47].txt - [5251 B] - [2016/7/1 6:46:44] C:/AdwCleaner/AdwCleaner[S48].txt - [5325 B] - [2016/7/6 5:25:0] C:/AdwCleaner/AdwCleaner[S49].txt - [5591 B] - [2016/7/7 8:6:51] C:/AdwCleaner/AdwCleaner[S4].txt - [6769 B] - [2015/9/10 5:2:26] C:/AdwCleaner/AdwCleaner[S50].txt - [5473 B] - [2016/7/7 8:15:1] C:/AdwCleaner/AdwCleaner[S51].txt - [5547 B] - [2016/7/7 8:18:38] C:/AdwCleaner/AdwCleaner[S52].txt - [5621 B] - [2016/7/11 9:16:10] C:/AdwCleaner/AdwCleaner[S53].txt - [5695 B] - [2016/7/13 6:51:15] C:/AdwCleaner/AdwCleaner[S54].txt - [5769 B] - [2016/7/16 8:28:36] C:/AdwCleaner/AdwCleaner[S55].txt - [5843 B] - [2016/7/19 7:46:23] C:/AdwCleaner/AdwCleaner[S56].txt - [5917 B] - [2016/7/22 10:6:32] C:/AdwCleaner/AdwCleaner[S57].txt - [5991 B] - [2016/7/30 13:51:38] C:/AdwCleaner/AdwCleaner[S58].txt - [6065 B] - [2016/8/11 11:15:43] C:/AdwCleaner/AdwCleaner[S59].txt - [8859 B] - [2016/8/13 10:29:2] C:/AdwCleaner/AdwCleaner[S5].txt - [6981 B] - [2015/9/24 14:34:28] C:/AdwCleaner/AdwCleaner[S60].txt - [8933 B] - [2016/8/13 10:30:59] C:/AdwCleaner/AdwCleaner[S61].txt - [6660 B] - [2016/8/13 10:37:35] C:/AdwCleaner/AdwCleaner[S62].txt - [7404 B] - [2016/8/19 8:5:1] C:/AdwCleaner/AdwCleaner[S63].txt - [7003 B] - [2016/8/20 7:45:6] C:/AdwCleaner/AdwCleaner[S64].txt - [7077 B] - [2016/8/24 8:2:23] C:/AdwCleaner/AdwCleaner[S65].txt - [7153 B] - [2016/8/25 8:29:9] C:/AdwCleaner/AdwCleaner[S66].txt - [7227 B] - [2016/9/2 8:36:22] C:/AdwCleaner/AdwCleaner[S67].txt - [7458 B] - [2016/9/5 7:44:23] C:/AdwCleaner/AdwCleaner[S68].txt - [7606 B] - [2016/9/5 7:56:28] C:/AdwCleaner/AdwCleaner[S69].txt - [7680 B] - [2016/9/6 14:14:35] C:/AdwCleaner/AdwCleaner[S6].txt - [10269 B] - [2015/9/28 7:21:48] C:/AdwCleaner/AdwCleaner[S70].txt - [7597 B] - [2016/9/6 14:27:8] C:/AdwCleaner/AdwCleaner[S71].txt - [7671 B] - [2016/9/8 13:33:51] C:/AdwCleaner/AdwCleaner[S72].txt - [7745 B] - [2016/9/13 9:14:49] C:/AdwCleaner/AdwCleaner[S73].txt - [7901 B] - [2016/9/15 9:14:31] C:/AdwCleaner/AdwCleaner[S74].txt - [7967 B] - [2016/9/15 9:32:45] C:/AdwCleaner/AdwCleaner[S75].txt - [8041 B] - [2016/9/26 9:0:10] C:/AdwCleaner/AdwCleaner[S76].txt - [8444 B] - [2016/9/28 10:24:6] C:/AdwCleaner/AdwCleaner[S77].txt - [8263 B] - [2016/9/28 10:32:13] C:/AdwCleaner/AdwCleaner[S78].txt - [8337 B] - [2016/10/7 8:38:15] C:/AdwCleaner/AdwCleaner[S79].txt - [8411 B] - [2016/10/14 11:32:54] C:/AdwCleaner/AdwCleaner[S7].txt - [10086 B] - [2015/10/5 12:22:19] C:/AdwCleaner/AdwCleaner[S80].txt - [8485 B] - [2016/10/15 10:50:26] C:/AdwCleaner/AdwCleaner[S81].txt - [8573 B] - [2016/10/20 5:51:29] C:/AdwCleaner/AdwCleaner[S82].txt - [8647 B] - [2016/10/24 14:36:16] C:/AdwCleaner/AdwCleaner[S83].txt - [8721 B] - [2016/10/29 8:53:29] C:/AdwCleaner/AdwCleaner[S84].txt - [8795 B] - [2016/10/30 14:19:31] C:/AdwCleaner/AdwCleaner[S85].txt - [8869 B] - [2016/11/3 10:43:47] C:/AdwCleaner/AdwCleaner[S86].txt - [8943 B] - [2016/11/11 13:0:49] C:/AdwCleaner/AdwCleaner[S87].txt - [9017 B] - [2016/11/13 14:25:27] C:/AdwCleaner/AdwCleaner[S88].txt - [9091 B] - [2016/11/21 9:15:36] C:/AdwCleaner/AdwCleaner[S89].txt - [9165 B] - [2016/11/23 10:0:42] C:/AdwCleaner/AdwCleaner[S8].txt - [9961 B] - [2015/10/6 6:20:27] C:/AdwCleaner/AdwCleaner[S90].txt - [9239 B] - [2016/12/1 14:57:38] C:/AdwCleaner/AdwCleaner[S91].txt - [9313 B] - [2016/12/2 9:42:7] C:/AdwCleaner/AdwCleaner[S92].txt - [9387 B] - [2016/12/4 6:19:47] C:/AdwCleaner/AdwCleaner[S93].txt - [9461 B] - [2016/12/5 12:0:59] C:/AdwCleaner/AdwCleaner[S94].txt - [9535 B] - [2016/12/16 10:41:48] C:/AdwCleaner/AdwCleaner[S95].txt - [9938 B] - [2016/12/19 15:10:12] C:/AdwCleaner/AdwCleaner[S96].txt - [9757 B] - [2016/12/21 17:15:47] C:/AdwCleaner/AdwCleaner[S97].txt - [9831 B] - [2016/12/23 15:10:39] C:/AdwCleaner/AdwCleaner[S98].txt - [10529 B] - [2017/1/2 7:7:8] C:/AdwCleaner/AdwCleaner[S99].txt - [10349 B] - [2017/1/2 7:14:50] C:/AdwCleaner/AdwCleaner[S9].txt - [5539 B] - [2015/10/8 15:4:59]

########## EOF - C:\AdwCleaner\AdwCleaner[S125].txt ##########

If you now try to delete the findings, the above mentioned error message appears and ADW stops deleting the findings. What i have done, i deleted the folder "C:\ProgramData\Audyssee Labs" manually, started a new scan, ADW now found only the "PUP.Optional.Legacy" (belong to Norton Security! F/P?), i started the deletion of the findings (now without any error message) and everything is fine.

Hi again,

Alright, I was expecting the debug logfile but at least we know where the error comes from.

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

 Can you develop a bit?

Thanks.

I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.

2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 13:14:16.619 DEBUG [8304] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:16.619 DEBUG [8304] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 13:14:16.620 DEBUG [8304] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:16.620 DEBUG [8304] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 13:14:17.770 DEBUG [8304] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:17.770 DEBUG [8304] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 13:14:17.770 DEBUG [8304] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:17.770 DEBUG [8304] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 13:14:17.968 DEBUG [8304] [AdwCleanerSDK::GetVersionServer@397] [+] Last version: 7.0.1.0 2017-08-01 13:14:17.968 DEBUG [8304] [MainUI::Entry@1291] [+] Initialize Scan... 2017-08-01 13:14:17.969 DEBUG [8304] [MainUI::Entry@1332] [+] Updating database. 2017-08-01 13:14:19.581 DEBUG [8304] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2017-08-01 13:14:19.581 DEBUG [8304] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2017-08-01 13:14:19.581 DEBUG [8304] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2017-08-01 13:14:19.602 DEBUG [8304] [AdwCleanerSDK::Database::Database::loadnonce@278] [+] Nonce fresh: 092eeec57588234d 2017-08-01 13:14:19.602 DEBUG [8304] [AdwCleanerSDK::Database::Database::loadnonce@279] [+] Nonce unfresh: 16721de65a1903eb 2017-08-01 13:14:19.602 DEBUG [8304] [AdwCleanerSDK::Database::Database::checkUpdate@1262] [!] Updates available! 2017-08-01 13:14:19.602 DEBUG [8304] [AdwCleanerSDK::Database::Database::update@1124] [+] Updating definitions 2017-08-01 13:14:19.602 DEBUG [8304] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:19.602 DEBUG [8304] [checkCA@1094] 0 2017-08-01 13:14:19.603 DEBUG [8304] [checkCA@1110] [!] Issuer OK 2017-08-01 13:14:19.603 DEBUG [8304] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2017-08-01 13:14:19.603 DEBUG [8304] [checkCA@1094] 4 2017-08-01 13:14:19.603 DEBUG [8304] [checkCA@1110] [!] Issuer OK 2017-08-01 13:14:19.629 DEBUG [8304] [AdwCleanerSDK::Database::Database::update@1181] [!] Downloading... 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::update@1233] [i] Done 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::update@1240] [i] DB stored in C:\AdwCleaner 2017-08-01 13:14:20.090 DEBUG [8304] [MainUI::Entry@1382] [+] Doing some magic. 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::genkey@108] Success 2017-08-01 13:14:20.090 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2017-08-01 13:14:20.091 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2017-08-01 13:14:20.091 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2017-08-01 13:14:20.091 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2017-08-01 13:14:20.091 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2017-08-01 13:14:20.099 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2017-08-01 13:14:20.100 DEBUG [8304] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2017-08-01 13:14:20.100 DEBUG [8304] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4)  2017-08-01 13:14:20.100 DEBUG [8304] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 07-29-2017.2 2017-08-01 13:14:20.100 DEBUG [8304] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 2253 2017-08-01 13:14:27.515 DEBUG [8304] [MainUI::Entry@1420] [+] Starting scan. 2017-08-01 13:14:27.515 DEBUG [8304] [MainUI::Entry@1424] [+] Scanning for Generics. 2017-08-01 13:14:27.521 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1707] [Heuristics]-1- 2017-08-01 13:14:27.637 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@1954] [Heuristics]-2- 2017-08-01 13:14:27.642 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@1981] [Heuristics] Found C:/ProgramData/Audyssey Labs 2017-08-01 13:14:27.677 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::AppDataDir@2050] [Heuristics]-3- 2017-08-01 13:14:27.704 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Installer@2238] [Heuristics]-4- 2017-08-01 13:14:28.298 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Folders@2288] [Heuristics]-5- 2017-08-01 13:14:28.678 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Files@2375] [Heuristics]-6- 2017-08-01 13:14:28.678 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Keys@2569] [Heuristics]-7- 2017-08-01 13:14:28.813 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Data@2747] [Heuristics]-8- 2017-08-01 13:14:28.822 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Value@2916] [Heuristics]-9- 2017-08-01 13:14:28.822 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::TaskName@2940] [Heuristics]-10- 2017-08-01 13:14:28.869 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::TaskContent@2998] [Heuristics]-11- 2017-08-01 13:14:29.463 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::ServicesName@3079] [Heuristics]-12- 2017-08-01 13:14:29.487 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::ServicesContent@3160] [Heuristics]-13- 2017-08-01 13:14:29.495 DEBUG [8304] [AdwCleanerSDK::Generic::Generics::Registry@3292] [Heuristics]-14- 2017-08-01 13:14:29.558 DEBUG [8304] [MainUI::Entry@1452] [+] Scanning for services. 2017-08-01 13:14:30.747 DEBUG [8304] [MainUI::Entry@1473] [+] Scanning for folders. 2017-08-01 13:14:52.143 DEBUG [8304] [MainUI::Entry@1492] [+] Scanning for files. 2017-08-01 13:14:58.698 DEBUG [8304] [MainUI::Entry@1511] [+] Scanning for DLL. 2017-08-01 13:14:58.698 DEBUG [8304] [MainUI::Entry@1516] [!] WIP. 2017-08-01 13:14:58.698 DEBUG [8304] [MainUI::Entry@1521] [+] Scanning for WMI. 2017-08-01 13:14:58.707 DEBUG [8304] [MainUI::Entry@1539] [+] Scanning for Shortcuts. 2017-08-01 13:14:58.716 DEBUG [8304] [AdwCleanerSDK::Files::ScanShortcuts@130] [!] Failure! 0x80070057 2017-08-01 13:14:58.725 DEBUG [8304] [AdwCleanerSDK::Files::ScanShortcuts@130] [!] Failure! 0x80070002 2017-08-01 13:14:58.777 DEBUG [8304] [MainUI::Entry@1547] [+] Scanning for Scheduled Tasks. 2017-08-01 13:14:59.108 DEBUG [8304] [MainUI::Entry@1565] [+] Scanning for Registry. 2017-08-01 13:15:05.014 DEBUG [8304] [AdwCleanerSDK::Registry::ScanOtherRegElts@2771] [!] FOUND: SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C} 2017-08-01 13:15:05.022 DEBUG [8304] [MainUI::Entry@1598] [!] Family PUP.Optional.Legacy |Registry Found: 1 2017-08-01 13:15:06.129 DEBUG [8304] [MainUI::Entry@1608] [+] Scanning for Web Browsers. 2017-08-01 13:15:06.131 DEBUG [8304] [MainUI::Entry@1611]        Firefox based 2017-08-01 13:15:10.725 DEBUG [8304] [AdwCleanerSDK::Firefox::Scan@219] [!] Found Firefox SearchProvider: https://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11918&prt=NS&chn=1008160&geo=DE&ver=22.9.4.8&locale=de_DE&guid=0EFFBB66-F2BA-4CEC-AB02-E4E6F54670B4&tpr=111&gct=sb&qsrc=2869 2017-08-01 13:15:10.725 DEBUG [8304] [AdwCleanerSDK::Firefox::Scan@219] [!] Found Firefox SearchProvider: https://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN11918&prt=NS&chn=1008160&geo=DE&ver=22.10.0.85&locale=de_DE&guid=0EFFBB66-F2BA-4CEC-AB02-E4E6F54670B4&tpr=111&gct=sb&qsrc=2869 2017-08-01 13:15:10.738 DEBUG [8304] [MainUI::Entry@1618]        Chromium based 2017-08-01 13:15:11.092 DEBUG [8304] [MainUI::Entry@1631] [?]   - gen. 2017-08-01 13:15:12.602 DEBUG [8304] [MainUI::Entry@1635] [?]   - gen 2. 2017-08-01 13:15:13.369 DEBUG [8304] [AdwCleanerSDK::Telemetry::DSE::SendStats@705] 201 2017-08-01 13:15:13.369 DEBUG [8304] [MainUI::Entry@1639] [?]   - gen 3. 2017-08-01 13:15:13.369 DEBUG [8304] [MainUI::Entry@1642] [+] Writing logfile... 2017-08-01 13:15:13.369 DEBUG [8304] [MainUI::Entry@1644] [+] Done. 2017-08-01 13:15:13.461 DEBUG [9084] [MainUI::OnThreadUpdate@1838] [+] Generating results... 2017-08-01 13:15:24.821 DEBUG [9084] [MainUI::buttonCleanClicked@316] [i] Clean button clicked (-31986) 2017-08-01 13:15:26.186 DEBUG [9084] [MainUI::buttonCleanClicked@338] [+] Retrieve results... 2017-08-01 13:15:26.189 DEBUG [9084] [MainUI::buttonCleanClicked@516] [+] Results retrieved - cleaning... 2017-08-01 13:15:26.190 DEBUG [8180] [AdwCleanerSDK::KillProcesses@168] [!] Killing processes. 2017-08-01 13:15:26.190 DEBUG [8180] [AdwCleanerSDK::KillProcesses@176] [!] Got enough permissions. 2017-08-01 13:15:26.192 DEBUG [8180] [AdwCleanerSDK::KillProcesses@237] [!] OpenProcess - [System Process] 87 2017-08-01 13:15:26.192 DEBUG [8180] [AdwCleanerSDK::KillProcesses@237] [!] OpenProcess - System 5 2017-08-01 13:15:26.193 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - smss.exe 2017-08-01 13:15:26.193 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - csrss.exe 2017-08-01 13:15:26.193 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - wininit.exe 2017-08-01 13:15:26.193 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - csrss.exe 2017-08-01 13:15:26.194 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - winlogon.exe 2017-08-01 13:15:26.194 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - services.exe 2017-08-01 13:15:26.195 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - lsass.exe 2017-08-01 13:15:26.195 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.196 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.196 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - dwm.exe 2017-08-01 13:15:26.196 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - hmpalert.exe 2017-08-01 13:15:26.197 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.197 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.198 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.198 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing igfxCUIService.exe 2017-08-01 13:15:26.199 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.200 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.200 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - spoolsv.exe 2017-08-01 13:15:26.201 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.201 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing taskhostex.exe 2017-08-01 13:15:26.203 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing schedul2.exe 2017-08-01 13:15:26.203 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - explorer.exe 2017-08-01 13:15:26.204 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing Core Temp.exe 2017-08-01 13:15:26.204 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing drivermax.exe 2017-08-01 13:15:26.205 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing innostp.exe 2017-08-01 13:15:26.206 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing DiskInfo32.exe 2017-08-01 13:15:26.206 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing StartMenuX.exe 2017-08-01 13:15:26.207 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing AdAwareService.exe 2017-08-01 13:15:26.209 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing schedhlp.exe 2017-08-01 13:15:26.213 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing armsvc.exe 2017-08-01 13:15:26.214 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing afcdpsrv.exe 2017-08-01 13:15:26.215 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing DbxSvc.exe 2017-08-01 13:15:26.216 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.216 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - dasHost.exe 2017-08-01 13:15:26.218 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing DSAService.exe 2017-08-01 13:15:26.219 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing Everything.exe 2017-08-01 13:15:26.219 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - ijplmsvc.exe 2017-08-01 13:15:26.220 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing HeciServer.exe 2017-08-01 13:15:26.221 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing mms_mini.exe 2017-08-01 13:15:26.222 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing ns.exe 2017-08-01 13:15:26.222 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing oodag.exe 2017-08-01 13:15:26.223 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing HelperService.exe 2017-08-01 13:15:26.224 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing ConversionService.exe 2017-08-01 13:15:26.225 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing RichVideo.exe 2017-08-01 13:15:26.225 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.226 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.226 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing TuneUpUtilitiesService64.exe 2017-08-01 13:15:26.227 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing XperiaCompanionService.exe 2017-08-01 13:15:26.228 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing SDWSCSvc.exe 2017-08-01 13:15:26.229 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing TuneUpUtilitiesApp64.exe 2017-08-01 13:15:26.230 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - WmiPrvSE.exe 2017-08-01 13:15:26.230 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing ns.exe 2017-08-01 13:15:26.231 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.231 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing PresentationFontCache.exe 2017-08-01 13:15:26.232 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - SDFSSvc.exe 2017-08-01 13:15:26.232 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing igfxEM.exe 2017-08-01 13:15:26.233 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing igfxHK.exe 2017-08-01 13:15:26.234 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing igfxTray.exe 2017-08-01 13:15:26.234 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.235 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - svchost.exe 2017-08-01 13:15:26.235 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing SetPoint.exe 2017-08-01 13:15:26.236 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing TrayStatus.exe 2017-08-01 13:15:26.237 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing FSCapture.exe 2017-08-01 13:15:26.237 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing FRITZWLANMini.exe 2017-08-01 13:15:26.238 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing KHALMNPR.exe 2017-08-01 13:15:26.239 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing meminfo.exe 2017-08-01 13:15:26.240 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing Poppy.exe 2017-08-01 13:15:26.240 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing sidebar.exe 2017-08-01 13:15:26.241 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - WmiPrvSE.exe 2017-08-01 13:15:26.242 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - WmiPrvSE.exe 2017-08-01 13:15:26.242 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing DropboxUpdate.exe 2017-08-01 13:15:26.243 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing GoogleUpdate.exe 2017-08-01 13:15:26.244 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing Jhi_service.exe 2017-08-01 13:15:26.244 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - LMS.exe 2017-08-01 13:15:26.245 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing taskhost.exe 2017-08-01 13:15:26.246 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - WUDFHost.exe 2017-08-01 13:15:26.246 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.247 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.248 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.249 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.249 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.250 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.251 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.251 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.252 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.253 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.253 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.254 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - cmd.exe 2017-08-01 13:15:26.254 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - conhost.exe 2017-08-01 13:15:26.254 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing conathst.exe 2017-08-01 13:15:26.255 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.255 DEBUG [8180] [AdwCleanerSDK::KillProcesses@248] [!] Process whitelisted - audiodg.exe 2017-08-01 13:15:26.256 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing chrome.exe 2017-08-01 13:15:26.257 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing WmiApSrv.exe 2017-08-01 13:15:26.257 DEBUG [8180] [AdwCleanerSDK::KillProcesses@241] [!] Killing TextPad.exe 2017-08-01 13:15:26.258 DEBUG [8180] [MainUI::Entry@1673] [!] Got enough permissions. 2017-08-01 13:15:26.258 DEBUG [8180] [MainUI::Entry@1684] [+] Cleaning services. 2017-08-01 13:15:26.258 DEBUG [8180] [MainUI::Entry@1691] [+] Cleaning folders. 2017-08-01 13:15:26.258 DEBUG [8180] [AdwCleanerSDK::Folders::CleanFolder@68] [!] Removing C:/ProgramData\Audyssey Labs 2017-08-01 13:15:26.258 DEBUG [8180] [AdwCleanerSDK::Folders::CleanFolder@109] [!] Correctly changed permissions  

ADW deletes nothing as it stopped working. I have to restart the machine again. 

Thank you! We'll try to fix this issue asap.

Hey,

I got the same Problem with the newest Version. Im on Windows 10 here is my Debug File:

2017-08-01 14:32:37.943 DEBUG [10728] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 14:32:37.959 DEBUG [10752] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38.365 DEBUG [10752] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 14:32:38.989 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38.989 DEBUG [10752] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 14:32:38.989 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:38.989 DEBUG [10752] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 14:32:39.954 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:39.954 DEBUG [10752] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 14:32:39.954 DEBUG [10752] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:39.954 DEBUG [10752] [AdwCleanerSDK::checkCA@289] [!] Issuer NOK 2017-08-01 14:32:40.153 DEBUG [10752] [AdwCleanerSDK::GetVersionServer@397] [+] Last version: 7.0.1.0 2017-08-01 14:32:40.153 DEBUG [10752] [MainUI::Entry@1291] [+] Initialize Scan... 2017-08-01 14:32:40.153 DEBUG [10752] [MainUI::Entry@1332] [+] Updating database. 2017-08-01 14:32:45.978 DEBUG [10752] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2017-08-01 14:32:45.978 DEBUG [10752] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2017-08-01 14:32:45.978 DEBUG [10752] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2017-08-01 14:32:45.994 DEBUG [10752] [AdwCleanerSDK::Database::Database::loadnonce@278] [+] Nonce fresh: 092eeec57588234d 2017-08-01 14:32:45.994 DEBUG [10752] [AdwCleanerSDK::Database::Database::loadnonce@279] [+] Nonce unfresh: 16721de65a1903eb 2017-08-01 14:32:45.994 DEBUG [10752] [AdwCleanerSDK::Database::Database::checkUpdate@1262] [!] Updates available! 2017-08-01 14:32:45.994 DEBUG [10752] [AdwCleanerSDK::Database::Database::update@1124] [+] Updating definitions 2017-08-01 14:32:45.994 DEBUG [10752] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:45.994 DEBUG [10752] [checkCA@1094] 0 2017-08-01 14:32:45.994 DEBUG [10752] [checkCA@1110] [!] Issuer OK 2017-08-01 14:32:45.994 DEBUG [10752] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2017-08-01 14:32:45.994 DEBUG [10752] [checkCA@1094] 4 2017-08-01 14:32:45.994 DEBUG [10752] [checkCA@1110] [!] Issuer OK 2017-08-01 14:32:46.025 DEBUG [10752] [AdwCleanerSDK::Database::Database::update@1181] [!] Downloading... 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::update@1233] [i] Done 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::update@1240] [i] DB stored in C:\AdwCleaner 2017-08-01 14:32:46.464 DEBUG [10752] [MainUI::Entry@1382] [+] Doing some magic. 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::genkey@108] Success 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2017-08-01 14:32:46.464 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2017-08-01 14:32:46.479 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2017-08-01 14:32:46.479 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2017-08-01 14:32:46.479 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2017-08-01 14:32:46.479 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2017-08-01 14:32:46.495 DEBUG [10752] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2017-08-01 14:32:46.495 DEBUG [10752] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4)  2017-08-01 14:32:46.495 DEBUG [10752] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 07-29-2017.2 2017-08-01 14:32:46.495 DEBUG [10752] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 2253 2017-08-01 14:32:53.290 DEBUG [10752] [MainUI::Entry@1420] [+] Starting scan. 2017-08-01 14:32:53.290 DEBUG [10752] [MainUI::Entry@1424] [+] Scanning for Generics. 2017-08-01 14:32:53.290 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1707] [Heuristics]-1- 2017-08-01 14:32:53.370 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@1954] [Heuristics]-2- 2017-08-01 14:32:53.370 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@1986] [Heuristics] Found C:/ProgramData/34BE82C4-E596-4e99-A191-52C6199EBF69 2017-08-01 14:32:53.386 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@1986] [Heuristics] Found C:/ProgramData/E1864A66-75E3-486a-BD95-D1B7D99A84A7 2017-08-01 14:32:53.401 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@1986] [Heuristics] Found C:/ProgramData/{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F} 2017-08-01 14:32:53.401 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::AppDataDir@2050] [Heuristics]-3- 2017-08-01 14:32:53.432 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Installer@2238] [Heuristics]-4- 2017-08-01 14:32:53.464 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Folders@2288] [Heuristics]-5- 2017-08-01 14:32:53.682 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Files@2375] [Heuristics]-6- 2017-08-01 14:32:53.682 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Keys@2569] [Heuristics]-7- 2017-08-01 14:32:53.823 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Data@2747] [Heuristics]-8- 2017-08-01 14:32:53.844 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Value@2916] [Heuristics]-9- 2017-08-01 14:32:53.844 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::TaskName@2940] [Heuristics]-10- 2017-08-01 14:32:53.857 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::TaskContent@2998] [Heuristics]-11- 2017-08-01 14:32:54.366 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::ServicesName@3079] [Heuristics]-12- 2017-08-01 14:32:54.387 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::ServicesContent@3160] [Heuristics]-13- 2017-08-01 14:32:54.398 DEBUG [10752] [AdwCleanerSDK::Generic::Generics::Registry@3292] [Heuristics]-14- 2017-08-01 14:32:54.451 DEBUG [10752] [MainUI::Entry@1452] [+] Scanning for services. 2017-08-01 14:32:55.846 DEBUG [10752] [MainUI::Entry@1473] [+] Scanning for folders. 2017-08-01 14:33:21.670 DEBUG [10752] [MainUI::Entry@1492] [+] Scanning for files. 2017-08-01 14:33:29.477 DEBUG [10752] [MainUI::Entry@1511] [+] Scanning for DLL. 2017-08-01 14:33:29.477 DEBUG [10752] [MainUI::Entry@1516] [!] WIP. 2017-08-01 14:33:29.477 DEBUG [10752] [MainUI::Entry@1521] [+] Scanning for WMI. 2017-08-01 14:33:29.477 DEBUG [10752] [MainUI::Entry@1539] [+] Scanning for Shortcuts. 2017-08-01 14:33:29.555 DEBUG [10752] [MainUI::Entry@1547] [+] Scanning for Scheduled Tasks. 2017-08-01 14:33:29.903 DEBUG [10752] [MainUI::Entry@1565] [+] Scanning for Registry. 2017-08-01 14:33:37.788 DEBUG [10752] [MainUI::Entry@1608] [+] Scanning for Web Browsers. 2017-08-01 14:33:37.788 DEBUG [10752] [MainUI::Entry@1611]        Firefox based 2017-08-01 14:33:37.835 DEBUG [10752] [MainUI::Entry@1618]        Chromium based 2017-08-01 14:33:37.975 DEBUG [10752] [MainUI::Entry@1631] [?]   - gen. 2017-08-01 14:33:44.912 DEBUG [10752] [MainUI::Entry@1635] [?]   - gen 2. 2017-08-01 14:33:45.710 DEBUG [10752] [AdwCleanerSDK::Telemetry::DSE::SendStats@705] 201 2017-08-01 14:33:45.710 DEBUG [10752] [MainUI::Entry@1639] [?]   - gen 3. 2017-08-01 14:33:45.710 DEBUG [10752] [MainUI::Entry@1642] [+] Writing logfile... 2017-08-01 14:33:45.710 DEBUG [10752] [MainUI::Entry@1644] [+] Done. 2017-08-01 14:33:45.850 DEBUG [10728] [MainUI::OnThreadUpdate@1838] [+] Generating results... 2017-08-01 14:34:04.061 DEBUG [10728] [MainUI::buttonLogClicked@526] [i] Log button clicked (-31985) 2017-08-01 14:34:04.092 DEBUG [10728] [LogUI::PopulateScan@134] [+] Retrieving scan logfiles 2017-08-01 14:34:04.311 DEBUG [10728] [LogUI::PopulateClean@171] [+] Retrieving clean logfiles 2017-08-01 14:34:20.960 DEBUG [10728] [LogUI::OnClose@231] [+] Closing log manager: -31943 2017-08-01 14:34:57.784 DEBUG [10728] [MainUI::OnClose@632] [!] Initializing exit sequence...-32000 2017-08-01 14:34:57.784 DEBUG [10728] [MainUI::OnClose@754] [!] !!EXIT!!.  

having troubles also fully executing cleanon freezes up pn me ans doesn't fully execute clean

Thanks.

Just to keep you posted - We're actively working on it!