AdwCleaner 7.0.6.0 has stopped working

Hi,

Please run AdwCleaner in debug mode.

• Open AdwCleaner and click Tools > Options and place a check in the box next to Debug Logs
• Run another scan/clean.
• Then, share the file: C:\AdwCleaner\AdwCleaner_Debug.log

Thanks.

I have the same problem with version 7.0.6.0 on an older Dell laptop using Windows 7 with my anti virus disabled.  Tried using version 7.0.1.0 with the debug option selected and get the same results.  Stops after beginning the heuristic scan.  Any thoughts solutions.  Version 7.0.6 works fine on a Dell desktop with windows 7.

cocochepeau

I re-ran Adwcleaner today in debug mode.  The log file is below as you requested.

Peter

2018-01-17 13:09:09.941 DEBUG [7100] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2018-01-17 13:09:09.956 DEBUG [7508] [MainUI::Entry@1277] [+] Checking for update... 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@289] [!] Issuer OK 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@272] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:11.369 DEBUG [7508] [AdwCleanerSDK::checkCA@289] [!] Issuer OK 2018-01-17 13:09:11.509 DEBUG [7508] [AdwCleanerSDK::GetVersionServer@393] [+] Last version: 7.0.6.0 2018-01-17 13:09:11.509 DEBUG [7508] [AdwCleanerSDK::CompareVersion@429] [i] Current version: 7.0.6.0 | Latest version: 7.0.6.0 2018-01-17 13:09:11.509 DEBUG [7508] [MainUI::Entry@1297] [+] Initialize Scan... 2018-01-17 13:09:11.634 DEBUG [7508] [MainUI::Entry@1338] [+] Updating database. 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1250] [+] 1... 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1256] [i] SUCCESS 2018-01-17 13:09:12.619 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1259] [+] Checking for fresh definitions 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::loadnonce@278] [+] Nonce fresh: 4b0a4251e5f3afb5 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::loadnonce@279] [+] Nonce unfresh: fb20310e1a85277d 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::checkUpdate@1262] [!] Updates available! 2018-01-17 13:09:12.634 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1124] [+] Updating definitions 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1094] 0 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1110] [!] Issuer OK 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1093] [i] OID: 1.2.840.113549.1.1.1 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1094] 4 2018-01-17 13:09:12.650 DEBUG [7508] [checkCA@1110] [!] Issuer OK 2018-01-17 13:09:12.681 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1181] [!] Downloading... 2018-01-17 13:09:13.417 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1233] [i] Done 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::update@1240] [i] DB stored in C:\AdwCleaner 2018-01-17 13:09:13.418 DEBUG [7508] [MainUI::Entry@1388] [+] Doing some magic. 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::gennonce@1044] [+] DB loading (1) 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::gennonce@1059] Success 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::genkey@26] [+] DB loading (2) 2018-01-17 13:09:13.418 DEBUG [7508] [AdwCleanerSDK::Database::Database::genkey@108] Success 2018-01-17 13:09:13.419 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1422] [i] 2 - SUCCESS 2018-01-17 13:09:13.420 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1439] [i] 4 - SUCCESS 2018-01-17 13:09:13.422 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1454] [i] 5 - SUCCESS 2018-01-17 13:09:13.422 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1467] [i] 6 - SUCCESS 2018-01-17 13:09:13.423 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1472] 7... 2018-01-17 13:09:13.449 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1477] 0 2018-01-17 13:09:13.454 DEBUG [7508] [AdwCleanerSDK::Database::Database::decrypt@1502] [i] Magic done. 2018-01-17 13:09:13.454 DEBUG [7508] [AdwCleanerSDK::Database::Database::decompress@1278] [+] Loading the database (4)  2018-01-17 13:09:13.455 DEBUG [7508] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1022] 01-16-2018.1 2018-01-17 13:09:13.455 DEBUG [7508] [AdwCleanerSDK::Database::Database::LoadHeaderFromJson@1030] 0 2018-01-17 13:09:45.142 DEBUG [7508] [MainUI::Entry@1426] [+] Starting scan. 2018-01-17 13:09:45.142 DEBUG [7508] [MainUI::Entry@1430] [+] Scanning for Generics. 2018-01-17 13:09:45.172 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1746] [Heuristics]-1- 2018-01-17 13:09:50.590 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::ProgramFiles@1979] [Heuristics] Found C:/Program Files (x86)/Common Files 2018-01-17 13:09:51.906 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::AppDataCommonDir@2007] [Heuristics]-2- 2018-01-17 13:09:54.367 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::AppDataDir@2103] [Heuristics]-3- 2018-01-17 13:09:54.919 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Installer@2298] [Heuristics]-4- 2018-01-17 13:09:58.203 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Folders@2348] [Heuristics]-5- 2018-01-17 13:10:19.718 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Files@2435] [Heuristics]-6- 2018-01-17 13:10:19.734 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Keys@2629] [Heuristics]-7- 2018-01-17 13:10:20.031 DEBUG [7508] [AdwCleanerSDK::Generic::Generics::Data@2810] [Heuristics]-8-  

Hello,

Thanks. The logfile seems truncated. Can you please upload it here: https://up2sha.re - Then, share me the generated link.

Thanks again.

I thought the file was truncated too but that's how it looks.  The process just stops.  The link is below.

AdwCleaner_Debug

Hello, Administrator!  There was a brace of follow-on replies added within the past week that just got cut off - having system issues?  The drift was that this is a known problem, has apparently existed since the advent of version 7 and now continues beyond 7.0.6 to 7.0.7.  AdwCleaner consistently crashes when starting up during the "heuristic" phase, and the resulting debug file is truncated and seems identiical across the various versions.  One common scenario appears to be Dell laptops running Win 7.  Further, it may not be related, but downloads of this program (only) consistently result (for me) in communication corruption warnings.  Since I have no way of checking against a known good program file image, I provided my downloaded 7.0.7 (with alert) MD5: 3E3DEE6996E9C17C10A39EEF05973792 if helpful to start eliminating possibile causes. I would regardless appreciate knowing if you show the same hash locally for a known-good version 7.0.7 file.

Thanks, and regards, George

Hello,

Sorry for the lack of answer.

Indeed, this issue will be fixed with the upcoming v7.1 (almost ready!).

Regards.

Thanks.  Realized that the 7.0.7 ToolsLib download page offers to display several security hashes for reference.  To close off my request above:  The MD5 shown there matches mine at this end despite repeated reported issues encountered in downloading the file from ToolsLib.  FYI/toss.

Hello,

I've a couple of questions regarding the download issues.

1. What's your web browser (and is it up-to-date)?
2. Are you using a download manager?

Thanks.

Dell Win 7 32b, iE 11, IDM - all current.  ToolsLib, downloading AdwCleaner, is the only time/place I've seen this issue reported, consistently.

Are you able to try with another web browser?

Used current Chrome with IDM - same message:

"IDM started to download the file using one connection because of data corruption when newly received data in several connections did not match the same data downloaded earlier. Do you want to read about possible reasons of data corruption?"

Of all the things I download from all the sites I visit, this (AdwCleaner from ToolsLib.net) is the only one that ever produces this error message, and it does so every time.  The download URL is https://toolslib.net/downloads/finish/1/.

Separately - any news about AdwCleaner 7.1?  Thanks.

AdwCleaner 7.0.8.0 released today, continues to crash during startup heuristic phase per above.

Greetings,

First, about the download issues. Please try again without IDM. It should work as expected - I'll be working on a fix asap.

Then, about AdwCleaner 7.1 : We're still working on it. The heuristic crash will be fixed in the 7.1 release. Again, sorry for the inconvenience.

Regards.

Hello,

The download issue should now be resolved. Can you confirm?

Thanks.

Just ran it again this morning and it still fails.  I did not do a dump, but it looks like it stopped in the same area.

Hello,

Just ran it again this morning and it still fails.  I did not do a dump, but it looks like it stopped in the same area.

---

pjbinchrist, 2018-02-26 16:11:33 (UTC)

As I wrote earlier, AdwCleaner 7.1 should fix this issue.

In my precedent message, I was talking about downloading issues - that should be resolved now.

Regards.

Sorry, wasn't following this thread closely.  Yes, just downloaded AdwCleaner 7.0.8 using IDM without error.  Thanks, and regards.

Sorry, wasn't following this thread closely.  Yes, just downloaded AdwCleaner 7.0.8 using IDM without error.  Thanks, and regards.

 

---

GLykos, 2018-03-01 03:04:54 (UTC)

No worries and thank you.

Regards.

Just ran it again this morning and it still fails.  I did not do a dump, but it looks like it stopped in the same area.

---

pjbinchrist, 2018-02-26 16:11:33 (UTC)

Hello,

Since Malwarebytes handles AdwCleaner go here to get a reliable download  https://www.malwarebytes.com/adwcleaner/?ref=adw

there are no PUP's related to this download.  Have a great day!