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Bonjour,

@tom01: le souci d'infection de votre ordinateur est réglé même si AdwCleaner reste coincé.

Cordialement,

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Bonjour,

Après installation de "Wondershare Video Converter Ultimate" :

# AdwCleaner v6.030 - Rapport créé le 10/11/2016 à 22:16:23
# Mis à jour le 19/10/2016 par Malwarebytes
# Base de données : 2016-11-10.1 [Serveur]
# Système d'exploitation : Windows 7 Professional Service Pack 1 (X64)
# Nom d'utilisateur : Jean - PC3
# Exécuté depuis : D:\AdwCleaner\adwcleaner.exe
# Mode: Scan
# Support ...

Greetings,

I can assure you that the download count is correct. Some people might have downloaded your software 2 times, in addition with you.

Can you please tell me what's the name of your Internet browser?

Regards,

Bonjour,

effectivement je n ai pas pensé à  désactiver mon antivirus. J utilisé Avast ( gratuit)

j'essai de repasser Adwcleaner en le désactivant et je reviendrai vers vous, pour vous tenir au courant. 

Bonne journée. 

bonjour à tout hasard , l'antivirus a bien été désactivé pour l utilisation d'adwcleaner ?

Bonjour,

les symptômes sont identique.Adw ne fonctionne toujour pas si je veux supprimer les menaces.

merci a vous

Sorry, can`t use MBAM on my computer. It will not install at first and when it finaly do I can`t run it. I have been in contact with MBAM crew about this before but no solution worked. (And I tried all of the solutions and it took time but no one worked)

But here is the log from adw cleaner:

# AdwCleaner v6.030 - Logfile created 06/11/2016 at 18:42:21 # Updated on 19/10/2016 by Malwarebytes ...

Hello,

Can you share AdwCleaner logfile?

Then,

• Please download MBAM: https://www.malwarebytes.com/mwb-download/thankyou/
• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan tab, then click on Scan Now >> . If an update is...

I have, and had have problem with a "virus". When I click on anything on my webscreen (on a link for example) so instead for the link I clicked on opens a new window that want to sell something or ad for something. Mostly it`s "Pc repair" it`s been around for sometimes now and it`s extremly annoying. And adware cleaner don`t do anything to stop or even reqognize this virus. Not only adaware, no...