I keep getting the blue screen CRITICAL_PROCESS_.... I dont remember the last word but Ive tried disabling McAfee Firewall but it still crashes when I hit clean. Please someone help!
I keep getting the blue screen CRITICAL_PROCESS_.... I dont remember the last word but Ive tried disabling McAfee Firewall but it still crashes when I hit clean. Please someone help!
Hello,
No, you're at the right place.
Can you relaunch AdwCleaner, Tools > Options. Tick "Debug" in the mode section.
Then, do a scan, and a clean. Wait until it freezes, and share the generated logfile from C:\AdwCleaner\AdwCleaner_Debug.log.
It's probably quite huge, so please host it on https://up2sha.re/ and share the generated link.
Thanks,
Hello.
i have used older versions of adw cleaner and they work fine but they dont detect the threats
so i used the newest version (v6.000) and it detects alot of threats but when i press clean it just goes not responding. i tried waiting 2 hours and it was still not responding
im on Windows 10 64-bit
and im sorry if i posted in the wrong place :S
I ran into the same problem. Below is a snippet of the cleaning log.
# AdwCleaner v6.000 - Logfile created 19/08/2016 at 05:21:30
# Updated on 12/08/2016 by ToolsLib
# Database : 2016-08-19.1 [Server]
# Operating System : Windows 8.1 Connected (X86)
# Username : Al - SARAH
# Running from : C:\Users\Al\Desktop\adwcleaner_6.000.exe
# Mode: Clean
# Support : https://toolslib.net/forum
***** [...Also I've ran many cleaning softwares such as FRST, Hitmanpro, Malwarebytes, EEK, rKill, Super Antispyware, TDSSKiller, and I even went and did a Combofix scan and nothing popped up on all of those except for ADWCleaner so it must be a false detection.
As requested here are the log files:
After the scan the log files are:
When we choose the "SCAN" tab the log files are: "C:\AdwCleaner\AdwCleaner (S173) .txt" until (S60).txt. (113 log files)
When we choose the "Cleaning" tab the log files are: "C:\AdwCleaner\AdwCleaner(C32).txt" until (C8).txt.(24 log files).
Have a great day.
Namir
Namir BSATA, 2016-08-16 17:19:12 (UTC)
Can you pr...
As requested here are the log files:
After the scan the log files are:
When we choose the "SCAN" tab the log files are: "C:\AdwCleaner\AdwCleaner (S173) .txt" until (S60).txt. (113 log files)
When we choose the "Cleaning" tab the log files are: "C:\AdwCleaner\AdwCleaner(C32).txt" until (C8).txt.(24 log files).
Have a great day.
Namir
Greetings,
Can you activate the debug mode and start a cleaning process until it hangs? Then simply close AdwCleaner, launch it again and share us the debug logfile.
Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/
Do not hesitate to tell me if you don't understand something. :)
Thanks!
Regards.
Could you please whitelist the teamviewer remote control aplication. It is closed when cleaning. Thanks