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Hello,

So, it's a DNS issue.. It's strange that only Edge is impacted.

We'll remove the cached files from Edge, and then reset the network configuration if needed :

1. Launch Edge,
2. Click on the top-right "..." to show the menu.
3. Settings
4. Delete navigation data - choose the elements to remove
5. Check all, except "Passwords"
6. Delete

Quit Edge, restart it : does it work ?

If you still get the sa...

Sorry I didn't get a chance to reply yesterday, I tried it this morning, scanned and removed without issue. Thanks for the quick resolution!

Hello,

Ok. You may use DelFix to remove the other tools we used, and then it's done for me.

If you have any questions, don't hesitate to ask !

Best regards,

Hello,

Great ! I reproduced the problem. It's due to Rox Player, which is really tendancious (showings random ads, not updated for a quite long time...).

I added the detections to AdwCleaner, and we'll remove it manually there.

Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt...

Ok. It was a strange behaviour (and the first case like this) but it's solved.

Otherwise, your computer is clean.

You may use Delfix to remove every tools we used from your computer :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When everything is ...

Hello,

Thanks for the reports. Does the ads pop-up are occuring with only one web-browser ?

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then ...

Hello,

In v5.000, "Internet Explorer" tab had been removed because IE settings are stored in the registry, therefore keys are now listed under "Registry" tab.

In v5.111, "Chrome" tab had been removed because now there is an option "Reset Chrome preferences". Prior to this version, you should manually select entries that you wanted to remove inside Chrome preferences files, and this was not as...

Hi,

I couldnt find how to attach file here. There are more than 20 log files in that folder. Will add the content of latest 2:

# AdwCleaner v5.112 - Logfile created 17/04/2016 at 22:57:08
# Updated 17/04/2016 by Xplode
# Database : 2016-04-17.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X64)
# Username : skaranth - IND-LWSRIHARI
# Running from : C:\Users\skaranth\Do...

Hello,

Can you provide us the logfile showing the deletion ? (From C:\AdwCleaner\)

Regards,

"Ads by Provider" malware is not getting removed with Adaware. It removes temprorily but the malware comes back after a while. Kindly provide a fix. Thanks for providing the great software for free!