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I am helping a friend clean a grossly infected computer. Windows 10. Uses McAfee AV.

He ran Malwarebytes 3 without difficulty and it cleaned with no problem at all. I do have the log if needed but cannot find a way to attach the text file

He then attempted to use AdwCleaner v. 7.0.3.1 but it would not complete cleaning and received a box with notification that a problem had stopped the clean....

Bonjour,

Dans un premier temps, pouvez-vous essayer de désinstaller l'application WDMyCloud puis de réinstaller celle-ci ?

Pour la désinstallation, voici la marche à suivre :

1. Dans le menu Démarrer , entrez Panneau de configuration dans la zone de recherche, puis sélectionnez Panneau de configuration dans la liste des résultats.

2. Sélectionnez Programmes > Programmes et fonctionnalités, ...

I  get most of my annti malware there,or from major geeks,if you uneasy you can I believe download it straight from their site.

Hello,

This is out of the scope of AdwCleaner. I invite you to use Malwarebytes 3 for this issue: https://toolslib.net/downloads/viewdownload/309-malwarebytes/

Here are some more informations about CCleaner 5.33: https://blog.malwarebytes.com/security-world/2017/09/infected-ccleaner-downloads-from-official-servers/

Feel free to ask if you need more details/help.

Regards.

Greetings,

First of all, sorry for the late answer.

Can you share the scan logfile as well? Thanks.

Regards.

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cocochepeau, 2017-09-19 06:55:31 (UTC)

# AdwCleaner 7.0.2.1 - Logfile created on Sun Sep 10 01:05:26 2017 # Updated on 2017/29/08 by Malwarebytes  # Database: 09-08-2017.1 # Running on Windows 7 Home Basic (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [...

Hello,

I've got two more questions:

1. Are you behind some sort of proxy?
2. Are you able to click on the provided link "Your download will start shortly... It does not work? Click here!"?

Regards.

I downloaded Batch2Exe, but my browser's downloads tab says that Batch2Exe failed to download.

Are there any solutions or other programs that convert .bat files to .exe?

I am using Firefox 52.3.0 32-bit

I installed Opera browser recently, and then uninstalled, but I think Opera may also have something to do with my computer acting up...And I just realized NOTHING from this site will download! I can download from other websites. Not sure what's going on...

Hi, it's Firefox, but I also tried on IE and it still didn't work. I also tried Firefox on Linux Ubuntu, on the same computer, and still no luck lol.

Greetings,

Can you please tell me what web browser are you using?

Thanks.