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I am for a long time using your software and have been facing with that Adwcleaner detects same threats that resides on Chrome browser which I regularly use. First of all I can't experience any problems either from the browser nor my pc that is slow or somw how infected, and I a wanted to ask why I keep getting the same threat results almost every time I run this program. I don't download or in...

Hello,

Yes, please do a scan first, followed by a clean.

Thanks,

Hello,

Can you see from the Debug log what exactly the problem is?

In my first scan found Adwcleaner the next problems...

***** [ Registry ] ***** Key Found:  KLM\SOFTWARE\CLASSES\APPID\{93469602-4134-4012-A6BC-3E73B9855F90} Key Found:  KLM\SOFTWARE\CLASSES\APPID\WinZipSmartMonitorService.exe  

No i do a new scan and nothing was found! But any time when i click on CLEAN in Adwcleaner, fr...

Delfix.txt: 

# DelFix v1.013 - Logfile created 26/11/2016 at 21:14:24 # Updated 17/04/2016 by Xplode # Username : M2-1900 - DESKTOP-KCS8S2N # Operating System : Windows 10 Pro  (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST Deleted : C:\AdwCleaner Deleted : C:\Users\M2-1900\Downloads\Addition.txt Deleted : C:\Users\M2-1900\Downloads\adwcleaner_6.000 (1...

Hello,

Thanks. So, you can uninstall:

- McAfee,

- AdAware  

Then, we'll use FRST to remove the UCGuard remaining:

Download fixlist.txt file and save it to the Desktop (with the name "fixlist.txt")

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that ...

Voici le rapport et si je comprend bien, ce serait la protection internet de IObit  Surfing Protection qui serait un faux positif? C'est bien celle que je retrouve à chaque nettoyage d'Adwcleaner. 

http://pjjoint.malekal.com/files.php?id=FRST_20161125_j15n6v6i13r8

Hello,

Addition: https://up2sha.re/file?f=cRDLGy2Z1KMQ

FRST: https://up2sha.re/file?f=I7EvDbiQQIp6

Thanks.

Bonjour,

Ok. Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

Thanks.

To remove the remaining service, can you do the following?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Thanks,

After running AdwCleaner windows 10 does not start up. I see the windows logo at start/restart but it does not get to the logon screen but starts flashing. 

I have now the same situation with two laptops. I am very certain that it is due to AdwCleaner because the issue appeared on the second laptop immediately after running AdwCleaner. I think it is due to the removal of a map "Windows/sources...