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Strange .. can you try a last time with this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Hi again,

Sorry I put the wrong path into the code, can you run this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Just run a scan, after that you should have the file "COMError.log" at C:\AdwCleaner

Ok, can you try this AdwCleaner version now : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Does the message error appears ?

Regards,

Xplode.

Can you retry with this version : http://sd-1.archive-host.com/membres/up/17959594961240255/Debug2.exe

Now, a pop-up should appear. Please make a screenshot of it and post it in your next reply.

Ok, can you run this file and tell me what happens ? http://sd-1.archive-host.com/membres/up/17959594961240255/Debug2.exe

Ok, can you download again this file and run it : http://sd-1.archive-host.com/membres/up/17959594961240255/Debug.exe

Please post the content of C:\Debug.txt which will be created after you run the above file

If you have another message that appears when you run it, please post a screenshot

I don't really know what could cause this kind of bug. It's probably due to the configuration of your computer. But we can try debugging it if you have the time.

First of all, can you download this file and run it : http://sd-1.archive-host.com/membres/up/17959594961240255/Debug.exe

It's just to make sure that the error comes from the external library ( the above file is not AdwCleaner, it's ...

Hi again,

Ok, it appears that your error comes from an external library that AdwCleaner uses to parse Chrome preferences file. It's weird because this error appears only on a few computers...

Can you retry with this version ( just run it and tell me if you still have the error, do not post debug logfile ) : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Regards,...

Hi,

Can you retry this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe in DEBUG mode and post the content of the debug logfile?

Regards,

Xplode.

Hello,

Can you try this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe ?

Run it in debug mode, then post the content of adwcleaner_dbg_xxxx.txt

Regards,

Xplode.