Search

Hello,

@gamezertruth: Thanks for the help, but it's preferable if the person who first took the topic keeps it until resolution, except if she/he needs help.

@pedromatt:

We'll proceed differently:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host t...

Hi, this is my first time here so apologies if I sound so very dumb because when it comes to my computer playing silly things with me I am so lost - would appreciate some help please.

I downloaded and ran adwcleaner last Monday 26th September - also installed Opera as I'm so sick and tired of Firefox changing/adding things after an upgrade I find difficult to fix.- I downloaded a game about 2 ...

@gamezertruth:

Since I don't see the precise issue, it's difficult to troubleshoot. It's not abnormal to need to run in safemode in order to remove specific elements.

Hello,

@gamezertruth:

Please update to v6.020 which should run way better than the v6.010.

---

fr33tux, 2016-09-18 03:42:28 (UTC)

already on/and with adware cleaner version 6.020 and still the same problem !

and also I have make a test with version 6.020 of adware cleaner and I get the same issue!

and I think that the adware cleaner got freezs During of remove of an adware service (and that...

Hello,

@gamezertruth:

Please update to v6.020 which should run way better than the v6.010.

@gamezertrusth:

Can you share a logfile made in Safemode ? Thanks.

Hello,

@gamezertruth:

I do not see any crash on your logfile.. Can you elaborate on your issue ?

Regards,

---

fr33tux, 2016-09-17 19:01:38 (UTC)

hi

yeah some time adware cleaner is "not responding" During of adwares-removal process and that was in normal-mode !

so I had to boot my system to safe-mode in order to remove some adwares with the adware cleaner tool !

Hello,

@gamezertruth:

I do not see any crash on your logfile.. Can you elaborate on your issue ?

Regards,

Hello,

@wawah:

Can you uncheck "UCGuard" in the Services tab before clicking on [Clean] ? Then, share the cleaning logfile.

@gamezertruth:

I'll need at least a logfile as specified above.

Thanks,

I have only one anti-virus program installed on my system and all the others is a Portable Security tools ! they can not be uninstalled it !

---

gamezertruth, 2016-09-15 16:17:55 (UTC)

and note what you see is not a anti-virus software but it is just a Portable anti-malware scanners ....

---

gamezertruth, 2016-09-15 16:17:55 (UTC)

From the list of your installed programs:

Bitdefender...