Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks for your help. It should be fixed with the latest definitions.

Best regards,

After upgrade august problems with Logmein

Hello,

 

I am using adwcleaner for years now and I am very happy with it. I use it to clean computers on remote using logmeIn Rescue. But after the update in August I can;t connect anymore after a reboot of the computer. By testing it on another computer I saw that after the first reboot logmein won't start up but after a second reboot it comes back and I have full control again. So it seems ...

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks for the debug log. I'm working on it, and keep you informed asap (48-72 hours).

Sorry for the inconvenience,

Re: ADWcleaner whitelist request for remote access tool called...

Thank you for taking the time to work with me on this. It is greatly appreciated.

In the debug log I see SimpleService.exe as a service being killed with no whitelist line under it but it appears that file isn't actually the file that keeps the remote session active anyways.

I manually killed the SimpleService.exe service and the remote session stays active with no problems.

Please see scree...

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Also, if you still have the software killed, please share the debug log from AdwCleaner:

  • Activate the options with Tools > Options > "Debug" in "Mode" section,
  • Do a scan and a clean,
  • Share the file C:\AdwCleaner\AdwCleaner_Debug.log.

Best regards,

Re: ADWcleaner whitelist request for remote access tool called...

Thank you.

I see the datbase date is in-fact 2016-09-03.2

I will perform some testing on multiple computers in multiple locations and get back with you.

Thank you

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

the change is effective with the definitions updates (automatically done at the beginning of a scan if you have an active network connection). You can copy/paste the logfile in your answer if you're unsure about which definitions you have).

For the donation, you can refer to this page: https://toolslib.net/donate/ If you have any question, just ask.

Best regards,

Re: ADWcleaner whitelist request for remote access tool called...

Thank you, but unforunately, the date of the last changelog still says 24/08/16 with version v6.010 - and the most current version to download right now is v6.010 :(

Just downloaded v6.010 and it still kills SimpleService.exe

Where can I make a donation to ADWcleaner?

Thank you,

Please advise.

Re: ADWcleaner whitelist request for remote access tool called...

Hello,

Thanks, I've made some tests and the software should not be killed anymore (effective in a few minutes).

Best regards,