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Hello,

You got the right reaction to ask to your IT support before sharing your bank account.

Do you remember (or still have) the software they use to take control of your computer ?

Can you copy/paste here the AdwCleaner logfile ? (in C:\AdwCleaner\) ?

who were very helpful and said it had been a conflct problem with another application called Weeble.

Was it http://www.weebly.com ?

 

...

I'm not an incredibly experienced user in downloading new applications etc. 

Today (Tuesday 1st March  I was working on a problem with my new (first time) website that I built yesterday using Siteground as the host organisation and Wordpress. I found today that my home page had published to the internet, but not the other pages. I spoke to the tehcnical support people (in Bulgaria ? ) who were...

I'm not an incredibly experienced user in downloading new appications etc. 

Today (Tuesday 1st March  I was working on a problem with my new (first time) website that I built yesterday using Siteground as the hosrt organisaiton and Wordpress. I found today that my home page had published to the internet, but not the other pages. I spoke to the tehcnical support people (in Bugaria ? ) who were ...

Bonjour fr22tux merci  de  votre aide  et  bénévolat

Si  je  désinstalle tout  de  suite Karpeski;,  je n'aurai  plus  d'anti virus , (n'est ce pas  dangereux  et  irraisonnable  ? )    d'autant  que  la version  que  je  possédé  n'a   que  4  jours   et   est une  version  d'essai (  je ne  pourrai peut   être   ré installer par  la  suite  .. , ) , de plus sur  les   différents  anti  virus...

Hello,

Sorry for the delay.

We'll try to use MBAM hoping it will remove all elements I found in the logfile. Otherwise, we'll remove them "manually" :

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, clic...

Bonjour,

Ok, on va donc supprimer quelques éléments manuellement avant d'utiliser un second logiciel pour nettoyage plus général :

• Rendez vous sur la page de téléchargement de ZHPFix, puis cliquez sur le bouton bleu "Nicolas Coolman - Télécharger".
• Enregistrez le fichier où vous le voulez et lancez le (faites le par un clic-droit -> Exécuter en temps qu'administrateur).
• Laissez vous guid...

I also updated official version so you shouldn't have this issue if you re-download AdwCleaner from Toolslib or BleepingComputer.

Thanks. It is working fine. Should I wait for you to update official version or I can use this version ?

Ok I know where is the problem :-)

Can you download the previous version again? I updated it. Delete the file "generic.log" before running it. Then do a scan, and post the content of the new generic.log file which will be created ( pastebin link )

Thanks.

generic.log

http://pastebin.com/H7VZjcuB

It becomes unresponsive during 'Searching for generic elements'.