Search

Hello,

Thanks. Finally:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it asks you to reboot the ...

Checking in....

Thank you

Hello,

Thanks.

So, please do the following:

1. Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may ...

I keep getting an error that pops up near the end when I'm scanning. I've tried running it as an admin but the same thing keeps happening. I ran a debug report after reading some some other threads however I'm at a loss on what the problem could be.  The error says it's line 14856

2016-09-08 13:04:44 :     <INFO>    [main] - Saving current options to the configuration file 2016-09-08 13:04:46 ...

And obviously ( SimpleHelp Technician.exe )  <<<<<< notice the space between SimpleHelp and Technician

http://i.imgur.com/j1HXxNg.png

In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )

http://i.imgur.com/5PiCM0H.png

javaw.exe screenshot http://i.imgur.com/FluqZu7.png

Thank you

Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java

http://i.imgur.com/ImbkIiJ.png

javaw.exe shows up twice in the debug log but it is not whitelisted.

Appreciate your help

It here. Thank a lot :)

https://up2sha.re/file?f=WGcjOHcPQrwb

https://up2sha.re/file?f=KUBkcGc0IwIS

Hello,

@anhthe2812: Can you generate FRST logs for a final check ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share th...

Hello,

Thanks for your help. It should be fixed with the latest definitions.

Best regards,