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My name is Namir.

My email is nb5 at videotron dot ca.

When I use AdwCleaner I do a scan then there is two treats, I click on "Clean", I restart the computer.

then I do another scan and the two treats are still here.

By the way the treats are part of the registry.

I cant get rid of the treats.

Please help me.

Have a great day.

Namir

HI ADW CLEANER

My name is Namir BSATA

My email is nb5@videotron.ca.

I did the scan in ADWCLEANER and it found two treats, then I clicked on "CLEAN", then I restarted the computer.

I rescaned ADW and the two treats were still here.

I am not able to get rid of the treats.

Please help me.

Have a great day

Namir

Mon nom est Namir BSATA

mon email est nb5 at videotron dot ca

J'ai téléchargé adwcleaner 6000, et ça me donne un message d'erreur.

Ect-ce-que ce logiciel est conforme, si non envoyez moi la dernière version avec un lien via email.

avant je n'avais pas de message d'erreur.

la compagnie de ce logiciel est "toolslib".

Merci

ADW cleaner wants to remove folders, files and extension :

Folders :

C\Users\name\AppData\Local\Google\Chrome\UserData\Default\Extensions\elicpjhcidhpjomhibiffojppmmpil

Files :

C\Users\name\AppData\Local\Google\Chrome\UserData\Default\LocalStorage\chrome-extension_eli...

                                                                                              LocalExtension settings\el...

First, the generated logfile is:

# AdwCleaner v5.201 - Logfile created 05/08/2016 at 08:53:30 # Updated 30/06/2016 by ToolsLib # Database : 2016-08-04.3 [Server] # Operating system : Windows 7 Ultimate Service Pack 1 (X64) # Username : win7 - WIN7-PC # Running from : C:\Users\Public\Videos\Sample Videos\New folder\Ostalo\ADW Cleaner.exe # Option : Scan # Support : https://toolslib.net/forum

*...

Hello,

Thanks.

Hm, we'll try to get more informations:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Regards,

Hello,

Hm, we'll try to get more informations:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Best regards,

first, thank you for your advices. Here is the fixlog.txt :

Résultats de correction de Farbar Recovery Scan Tool (x64) Version: 27-07-2016
Exécuté par Charles-Etienne (2016-08-02 21:55:36) Run:1
Exécuté depuis C:\Users\Charles-Etienne\Downloads
Profils chargés: Charles-Etienne (Profils disponibles: Charles-Etienne)
Mode d'amorçage: Normal
==============================================

fixlis...

Hello,

I don't understand if you have already used AdwCleaner or not, so if not :

• Download AdwCleaner and make a scan with it. Then, share the generated logfile here (copy/paste it).

If you've already have:

• Pleasehare the logfile from C:\AdwCleaner\

And:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and a...

Hello,

We'll look deeper:

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Share and share the generated links.

Best regards,