Rechercher

I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.

2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...

OK, can you please share the scan logfile from AdwCleaner?

I guess, i found out, where the error came from.  After the scan has finished, following screen can be seen:

http://abload.de/image.php?img=2017-08-01_123851thsvf.png

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...

Greetings,

Before doing what is described above by JoshRoss, please try the following manipulation:

1. Activate the debug mode (go to Tools > Options > tick "debug")
2. Then, do a scan and a clean to trigger the crash
3. Finally, please share the file C:\AdwCleaner\AdwCleaner_Debug.log in your next answer

Thanks!

Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner. 

Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.

Hello,

these findings belong to Norton Safe Search.

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 08:13:13 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-29-2017.2 # Running on Windows 7 Home Premium (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

PUP.Adware.Heuristic, syncagentsrv

***** [ Folders ] *****

PUP.Adware.Heuris...

@Hijin25

Please download the new version (7.0.1.0), it is available here: https://toolslib.net/downloads/finish/1-adwcleaner/

Then, launch a new scan and copy/paste the results log in your next answer.

Thanks.

Bonjour,

Ayant téléchargé la dernière version ce matin même, en scannant le logiciel me trouve ceci

***** [ Folders ] *****

PUP.Adware.Heuristic,

C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log

C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log

C:\ProgramData\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}.log

C:\ProgramData\{E3739848-5329-48E3-8D28-5BBD6E8BE384}.log

***********...

@ayeye, Can you activate the debug mode (go to Tools > Options > tick "debug"), do a scan and a clean to trigger the crash. Then, please share the file C:\AdwCleaner\AdwCleaner_Debug.log

Do you have the latest version installed? Have you tried the newest beta update of AdwCleaner? Kind of curious how in this case internet is affecting scan results.