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Hi from France :)

We will use ZHPFix, another tool from Nicolas Coolman, in order to remove what remains of those softwares and the little thing AdwCleaner missed.

• Go on the download page of ZhpFix, click on the blue button "Download Now".
• Save the file where do you want and launch it with right click : "launch as administrator".
• Follow the instructions during the installation.
• Then click ...

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

• Download ZHPDiag from Nicolas on h...

Thanks.

We'll use another tool to get more informations :

1. Download ZHPDiag here : http://www.nicolascoolman.fr/download/zhpdiag/?wpdmdl=803
2. Launch it, then click on  "Scan"
3. Be patient during the scan (a few minutes).
4. Finally, click on the button "Report". A text file should appear in the notepad.
5. Host it on https://up2sha.re/ and give me the generated link.

Regards,

Hi,

The only case where AdwCleaner could not create a debug logfile is when it crashes before it starts. If it starts and the user can run at least a scan, there will be 100% a debug logfile created ( make sure that the user checked the option "Activate debug mode" ).

After the scan has finished, the user should press the Cleaning button as well until the Error appears again. After closing...

Hi,

Of course, the same error occurs with Debug Mode enabled, but there will be created a special logfile under C:\AdwCleaner . Just as a note: I'm not talking about the logfile from AdwCleaner where adware elements are shown.

Are you 100% sure that there is no file like C:\AdwCleaner\AdwCleaner_dbg_XXXX.log there?

When does this problem appear? After pressing Scan or Clean button?

Thank...

Hi,

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

• Double-click on AdwCleaner.exeto open the tool.
• Click on Options in the top menu.
• Put a check mark next to Activate debug mode
• Click on the Scan button
• A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %syste...

Hello,

Updates are automatically checked if your computer has an internet connection.

I don't understand what you are trying to tell us with your second post.

Regards,

Hello!

I like AdwCleaner a lot and used it successfully to clean lots of systems of my family and friends.  =)

I found some small regressions:

- Instead of 'Uninstall' the right button should be called 'Uninstall AdwCleaner'. Many people confuse 'clean' with 'uninstall'... But probably this is just a poor translation to German? Instead of 'Deinstallieren' this button should be called 'AdwCle...

Please set manual update button.

Hi.  I need help.  I was told to download adwcleaner in order to run a scan and clean up my computer, but I have no idea how to find the scan button.  I would really appreciate any help I can get.