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Hello,

Please wait for at least a day before asking for help again if you don't have any answer.

• Please download MBAM: https://www.malwarebytes.com/mwb-download/thankyou/
• On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
• Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
• Click on the Scan...

I need your help everyone. Please. I ran a program a few days ago and It caused me a few problems. I downloaded pretty much every antimalware or virus program and ran full scans. They all come empty. Even malware bytes. But when I run adwcleaner I get 258 threats detected. I click "clean" and restart my computer, and when I scan again, the SAME files are there! They are registry files that are ...

Hello,

Thanks for the feedback!

Can you share the remaining folders containing the .xpi?

Best regards,

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fr33tux, 2016-11-15 19:00:21 (UTC)

Hello, i copy here the log file. You can see the folders address. AdwCleaner say "deleted", but after the system restart, still remain in system. Anyway, i write and repeat here for whom read this post: AdwCleaner makes it's job, isolate and quarantine...

Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

Hello,

Thanks for the feedback!

Can you share the remaining folders containing the .xpi?

Best regards,

# AdwCleaner v6.030 - Logfile created 14/11/2016 at 13:12:25 # Updated on 19/10/2016 by Malwarebytes # Database : 2016-11-14.1 [Server] # Operating System : Windows 7 Home Basic  (X64) # Username : Martial # Running from : C:\Users\Martial1\Desktop\adwcleaner_6.030.exe # Mode: Scan # Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Bonjour,

Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Bonjour,

Après installation de "Wondershare Video Converter Ultimate" :

# AdwCleaner v6.030 - Rapport créé le 10/11/2016 à 22:16:23
# Mis à jour le 19/10/2016 par Malwarebytes
# Base de données : 2016-11-10.1 [Serveur]
# Système d'exploitation : Windows 7 Professional Service Pack 1 (X64)
# Nom d'utilisateur : Jean - PC3
# Exécuté depuis : D:\AdwCleaner\adwcleaner.exe
# Mode: Scan
# Support ...