I keep getting an error that pops up near the end when I'm scanning. I've tried running it as an admin but the same thing keeps happening. I ran a debug report after reading some some other threads however I'm at a loss on what the problem could be. The error says it's line 14856
2016-09-08 13:04:44 : <INFO> [main] - Saving current options to the configuration file 2016-09-08 13:04:46 ...
Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java
http://i.imgur.com/ImbkIiJ.png
javaw.exe shows up twice in the debug log but it is not whitelisted.
Appreciate your help
Hello,
Can you share the debug logfile too ? (Launch AdwCleaner -> Tools -> Options. Tick "Debug" in mode section. Then, do a scan and a clean, and share me the file C:\AdwCleaner\AdwCleaner_Debug.log.)
Best regards,
Can you launch AdwCleaner, click on Tools > Options, and tick "Debug" in "Mode" section. Then, do a scan.
When the crash occured, please host the file C:\AdwCleaner_Debug.log on https://up2sha.re/ and share the generated link here.
Hello,
Thanks for the debug log. I'm working on it, and keep you informed asap (48-72 hours).
Sorry for the inconvenience,
Thank you for taking the time to work with me on this. It is greatly appreciated.
In the debug log I see SimpleService.exe as a service being killed with no whitelist line under it but it appears that file isn't actually the file that keeps the remote session active anyways.
I manually killed the SimpleService.exe service and the remote session stays active with no problems.
Please see scree...
Ahh yes, my mistake. Here are the two logfiles from a scan I just ran in Debug mode.
AdwCleaner_debug:
2016-09-03 18:38:49 : <INFO> [main] - Saving current options to the configuration file 2016-09-03 18:38:50 : <INFO> [main.gui] - Scan requested 2016-09-03 18:38:50 : <INFO> [scan] - Running from: C:\AdwCleaner 2016-09-03 18:38:50 : <INFO> [scan] - Progress: 0% 20...Hello,
Also, if you still have the software killed, please share the debug log from AdwCleaner:
Best regards,
Hello,
Thanks. I don't really understand: you spoke about a crash, but you have the logfile which shows the clean has completed ?
Can you launch AdwCleaner (redownload it if needed), click on Tools > Options, and tick "Debug" in "Mode" section. Then, do a scan, and please share the two logfiles:
- C:\AdwCleaner\AdwCleaner_Debug.log
- C:\AdwCleaner\AdwCleaner[Sxx].txt (where xx is the greatest ...
Good morning! So I re-ran AdwCleaner in Safe Mode, pressed Clean when it found 30 threats, and was once again prevented from a boot menu upon pressing F8 at startup. Argh!
There is not a file called C:\AdwCleaner\AdwCleaner_Debug.log.
AdwCleaner[C2] looks like this:
# AdwCleaner v6.010 - Logfile created 03/09/2016 at 09:13:48 # Updated on 12/08/2016 by ToolsLib # Database : 2016-09-03.1 [S...