Rechercher

Ok, If i understand, you upload the report on the upshare platform.

Sadly we can't access it if you don't give us a link to it.

So can you repeat the upload, and give us the link.

To do that, just follow fr33tux instructions. If you block on any of those instructions, just tell me, and I will make them clearer.

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=...

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=us
• Click on "Drop your files here". A window will open, browse to your desktop. Double-click on "ZHPDiag.txt".
• The file will be uploaded on Up2Sha.re. A link will appear, just below the blue square, in the form "https://up2sha.re/file?f=xxxxxxxx". It's this part you need to copy and paste here.

Regards,

The Cleaning Report:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 15:49:43
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] ...

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

• Download ZHPDiag from Nicolas on h...

Hello,

Unfortunately, I'm quite pessimistic..

1. What exact error message are you receiving while you try to log-in?
2. Are you logging-in using Microsoft User account or Local User account?

Did you already reboot your computer ?

Regards,

Here's the logfile

# AdwCleaner v5.022 - Logfile created 23/11/2015 at 16:08:08
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****
...

Thank you for getting back to me.

Explain please how to insert an image that resides on my computer, or upload a file.

I have no trouble knowing where my AdwCleaner logfile is located.

Chapi,   OK. Thanks for helping me. I deleted all the toolbars and unwanted extensions ADW detected. All looks good so far.

Bonjour

J'ai fait ce matin une analyse (sans nettoyage) avec l'ancienne version

# AdwCleaner v4.109 - Rapport créé le 24/11/2015 à 08:02:03
# Mis à jour le 24/01/2015 par Xplode
# Database : 2015-11-22.2 [Live]
# Système d'exploitation : Windows 7 Home Premium Service Pack 1 (64 bits)
# Nom d'utilisateur : jean - JEAN-PC
# Exécuté depuis : C:\Users\jean\Desktop\adwcleaner_4.109.exe
# Option...

Hello,

An administrator of the forum just forward me your message containing the log file. I understand your fears, but in that case, they are not founded. The developpers of the softwares that we use for curing computers on forum are conceived to be respectful of the user privacy. The only potentially private datas are : the name of the user, of the computer and a list of the software that yo...