Hello,
Did you use the latest release of AdwCleaner ? (v5.013)
Please download it, do a scan only and we'll check the results. Only after we'll do a clean if necessary.
Regards,
Hello,
Did you use the latest release of AdwCleaner ? (v5.013)
Please download it, do a scan only and we'll check the results. Only after we'll do a clean if necessary.
Regards,
Hello,
Can you provide me with the extension ID so I can check and remove it from the database.
Regards,
Okay, sorry I misunderstood what you were saying about that folder. You should be able to restore it thanks to the Quarantine Manager. Can you send us the Scan Report in order to investigate what caused the issue ?
When I read those three lines, it seems that the folder has been deleted on the first line and it can't be deleted once more.
Xplode is the developer behind AdwCleaner.
Did you un...
I've been using this software for years. Today I ran it and it said "There is no disc in the drive. Please insert a disk into Drive Device/hardisk/DR2".
I have tried running ADWC several times, including downloading it. Checked my computer drives (C & D (data)) and they are fine. Have no idea what this means. To add insult to injury the only way to delete this popup is to use file mana...
Hello,
Updates are automatically checked if your computer has an internet connection.
I don't understand what you are trying to tell us with your second post.
Regards,
Hi, in the support channel we often see the extension "Download Protect"
The install path, the file name is every time different.
For example: http://pastebin.com/raw.php?i=nb1KRrh8
here one of the extension | Download: https://www.msi.to/file/86323
Please can you check it for Malware?
Thanks Andy
I would highly recommend a few improvements that would have prevented or minimized the difficulties I experienced.
1. Display the Log File after the Scan is done, so that it's more obvious what was found before Cleaning starts. My Scan didn't find any "Services" to clean so my GUI didn't change. Even if a display had appeared to indicate I should check all tabs before Cleaning, I might have av...
Hi nasdaq2 & mmperezh,
Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.
AdwCleaner v6 documentation.
Valid only for AdwCleaner v6.x
Description
AdwCleaner is a tool aiming to remove adware (ads software), PUP/LPIs (Potentially Undesirable Program), toolbar, hijacker (hijack of the browser's homepage), ...
It's compatible with Windows XP, Vista, 7, 8, 8.1, 10, each of them in both 32 & 64 bits.
This documentation aims to details how to use the software.
...