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Bonjour,

Pouvez-vous partager le rapport de debug?

1. Vous le trouverez ici : C:\AdwCleaner\AdwCleaner_Debug.log
2. Vous pouvez ensuite le mettre en ligne sur le site suivant : https://up2sha.re - Un glissé/déposé vers la zone "Drop files or click to upload" devrait fonctionner.
3. Puis partagez le lien généré dans votre prochaine réponse.

Merci.

Greetings, hopefully, you can understand English. With the power invested in my by Google Translate, I will attempt to answer your questions. AdwCleaner doesn't install anything since it is a standalone software. If you haven't had any malware or there are no files that need to be quarantined/stored, there will be no reason to create a folder in C disk. Try doing a scan once. It should appear a...

Hi,

Same problem as before. And Can't get to the debug log. Program continues to shut down at heuristics. Here are the details again. I hope this is helpful.

 Problem Event Name:    BEX   Application Name:    adwcleaner_7.0.2.0 (2).exe   Application Version:    7.0.2.0   Application Timestamp:    599f69b1   Fault Module Name:    StackHash_0358   Fault Module Version:    0.0.0.0   Fault Module...

Herewith registry log:

***** [ Registry ] *****

PUP.Optional.SavepathDeals, [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{F66C7EC4-63CC-4452-A8C9-5A2E898F8EFF} PUP.Optional.SavepathDeals, [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{F8698E62-9284-432A-9C62-C1293A2B1DD3} Adware.BrowseFox, [Key] - HKLM\SOFTWARE\Microsoft\Internet Explorer\A...

Hello,

Can you give a try to this one: https://toolslib.net/downloads/viewdownload/1-adwcleaner/files/1077/

Please:

• Share a screenshot of any messages titled "[AdwCleaner] C++ Exception Caught" you see,
• Share the file C:\AdwCleaner\AdwCleaner_Debug.log

Thanks again for your help,

After download & install, I checked debug. Upon launch, a message said this was outdated version, and asked if I wanted a newer version. I said OK. Still crashed.

Thank I returned and downloaded the "updated" version, which was the same, but this time said no to a newer version. It will not go beyond heuristics analysis. Here's the error message.

Problem signature:   Problem Event Name:    BE...

This version should help - also please activate and share the debug log once you ran it.

Thanks a lot for everyone's help.

Can you share the debug logfile? (click on Tools > Options > tick Debug and do a scan/clean to trigger the bug. Then, share the file C:\AdwCleaner\AdwCleaner_debug.log).  

Thanks,

This debug log will help us for sure. We're investigating.

Regards.

Hi Again  Made an effort in running Debug - and getting the Log - after latest HangUp of program - in the Heuristic Scanning : -----------------------------------------------------------------------

2017-08-08 23:04:10.094 DEBUG [6148] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-08 23:04:10.095 DEBUG [4460] [MainUI::Entry@1271] [+] Checking for update... 2017-08-08...