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Are any particular options pre-checked when ADW Cleaner is downloaded for the first time?

Bonjour,

Effectivement, il ne faut pas appeler ce numéro.

On devrait pourvoir vous débarrasser de ce problème :

• Téléchargez Malwarebytes Anti-Malware (à partir d'un autre ordinateur et transférez sur l'ordinateur infecté à l'aide d'une clé USB - évitez ensuite de brancher cette clé sur un autre ordinateur avant qu'on l'ait nettoyée).
• Installez-le en laissant les options par défaut, une icôn...

Good morning !

To your suggestions:

Removing DocMgr would of course be fine !

lanconf.exe is checked, false positive :-)

MyPhoneExplorer: Used it two times till now to get the SMS archive on the PC, what is a special task ;-)

ZHPCleaner: Ran it, removed the threats. But I noticed two strange behaviors when runing ZHPCleaner - first I started it when IE and Firefox were active (which were r...

Hi :)

I do a cleanup of the installed software frequently, there should be not to much unknown.

Most of the programs you listed are installed since a while and known to me (some are quite famous like Corel or Paragon), only DocMgr is quite questionable - it isn't listed in the installed programs, and I can find it listed in the start menu.

I ran cCleaner to see if there are invalid registry...

Hello,

Can you download cpu-z, install it, run it then tell me what is written next to "Instructions" ( on the first tab - CPU - ) ?

Regards,

Bonsoir,

Pouvez-vous télécharger cpu-z, l'installer, le lancer puis me dire ce qu'il y a sur l'onglet CPU ( le premier onglet ) dans la partie "Instructions" ?

Cordialement,

Hi,

Ok, there is just some minor infections and a lot of softwares that I don't know, then I will have to make some research to find if some can be dangerous.

But before we do a script with ZHPFix, we are going to clean a little that computer :

• Removing unuse or unknow softwares :
  • Please go to the Windows Tool to uninstall software (by configuration pannel > uninstall softwares)
  • Then ...

Hello knatterton_nick,

Can you please post the log file of AdwCleaner ? You can find it in C\AdwCleaner\AdwCleaner[SX].txt, where X is a number.

To understand what's happening on your conputer, can you use ZHPDiag :

• Download ZHPDiag from Nicolas on his website.
• Then run it with administrator's rights (with right click).
• Then upload the log file on up2share.
• Then post the link in your repl...

Hello, it seems to be a WinDivert driver and developed by Basil Projects. Although i'm not sure which program it belongs.

In Virus total, nothing was detected.

https://virustotal.com/pt/file/2320e9c2e05e021512b4a9c6328caa9761187b10551859d591b6fcc16842fd0e/analysis/  

# AdwCleaner v5.109 - Relatório criado 08/04/2016 às 03:15:27
# Atualizado 04/04/2016 por Xplode
# Banco de dados : 2016-04-0...

Super !

Voici quelques conseils finaux :)

1. Pour gagner un peu d'espace en supprimant des fichiers inutiles :

• Télécharge et installe CCleaner --> lance le --> clique sur Nettoyeur --> Analyse --> Lancer le nettoyage --> OK.
• Ensuite, clique sur "Options" --> "Surveillance" --> décoche toutes les cases liées à la surveillance.

1. Suppression des outils :

• Télécharge DelFix de Xplode sur ton bureau.
...