Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par Gauis97

# AdwCleaner v6.044 - Logfile created 08/03/2017 at 21:09:46 # Updated on 28/02/2017 by Malwarebytes # Database : 2017-03-07.1 [Server] # Operating System : Windows 10 Home  (X64) # Username : The Dominater - DESKTOP-C5JO6DS # Running from : C:\Users\The Dominater\Desktop\adwcleaner_6.044.exe # Mode: Scan # Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious s...

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par fr33tux

Can you restart AdwCleaner, click on Tools > Log Manager.

Then, go to the "Debug" tab and copy the whole content of the text-area, and paste it here.

Thanks!

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par fr33tux

Hm, interesting. Can you still share AdwCleaner logfile as asked above?

Thanks!

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par Gauis97

Ironically enough, I when I chose "debug" and ran, then cleaned, it didn't freeze. Thank you.

The only thing that came up after the restart was a notepad file.

Re: Problème infection récalcitrance

Parfait,

Essayez de désactiver la protection residente de Panda Cloud puis :

  • Vous pouvez relancer AdwCleaner et cette fois-ci lancez le nettoyage. Partagez-moi le rapport généré dans votre prochaine réponse.
  • Ensuite, pouvez-vous lancez une nouvelle analyse avec Malwarebytes ? Partagez-moi aussi le rapport généré dans votre prochaine réponse.

Merci.


cocochepeau, 2017-03-03 07:53:51 (UTC)

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Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par fr33tux

Hello,

Can you launch AdwCleaner, click on Tools > Options. In the "Mode" section, ensure "debug" is selected.

Then, do a scan and a clean. When the freeze occurs, reboot and share the logfile in C:\AdwCleaner\AdwCleaner_Debug.log.

Thanks!

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par Gauis97

Ok Destrio5, how do I go about do that? Google search has not been kind to me.

Re: AdwCleaner keeps freezing my entire pc and not responding in general.

dans AdwCleaner par Destrio5

Hi,

Try to use AdwCleaner in Windows safe mode.