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Hello,

Can you share a screenshot of the message showing a fault has occured?

Thanks,

Hello,

Can you do a scan with MB 3 and share the logfile?

-> https://toolslib.net/downloads/viewdownload/309-malwarebytes/

Thanks,

Greetings,

Please do as follow:

1. Relaunch AdwCleaner,
2. Click on Tools > Options,
3. Here, tick "Debug" in the "Mode" section,
4. Then, do a scan.

Wait until it crashes. Then, just close AdwCleaner through the Task manager. A debug logfile should be available here: C:\AdwCleaner\AdwCleaner_Debug.log.

Please share it using Up2Sha.re. Just copy/paste the generated link in your next answer.

Thanks!

@xrrevin Can you please share a screen capture of this "box"? Thanks

@combatmedicjake Can you please open a new thread? It will be easier for us to help you. :)

Thanks.

Hello,

Can you share the debug logfile, after the freeze occured?

Merci,

Greetings,

Can you share the cleaning logfile of AdwCleaner? It should be located here: C:\AdwCleaner\AdwCleaner[Cxxx].txt

Regards,

HunterCutbush

1) Please download HiJackThisFork  and extract it in to your desktop.

2) Open HijackThis, click "Do a system scan and save a logfile".

3) Please host HiJackThis.log on Up2Share and share the generated link

Greetings,

Can you take a screenshot of that pop up box?

You can then share it using Up2Share : https://up2sha.re/

Thanks.

Ok.

Please do the following:

• Relaunch frst
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link

Thanks! 

Hello,

Can you share AdwCleaner logfile? Usually from C:\AdwCleaner\AdwCleaner[Cxx].txt

Thanks,