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Ok.

Je ne comprend pas bien l'intérêt de ne pas laisser le choix d'effacement ou non de ces log lors d'une désinstallation. De base, je les concerverais en laissant la possibilité de les supprimer par une case à cocher.

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xtof313, 2015-11-26 20:18:23 (UTC)

Nous sommes ouverts à toute suggestion, y compris celle-ci, merci ! L'idée derrière le fait de désinstaller l'ensemble des rapports est d...

Suite au non fonctionnement, j'ai désinstallé ADWCleaner pour le réinstaller ensuite, ce rapport s'en est retrouvé effacé.

Je ne comprend pas bien l'intérêt de ne pas laisser le choix d'effacement ou non de ces log lors d'une désinstallation. De base, je les concerverais en laissant la possibilité de les supprimer par une case à cocher.

Ok, If i understand, you upload the report on the upshare platform.

Sadly we can't access it if you don't give us a link to it.

So can you repeat the upload, and give us the link.

To do that, just follow fr33tux instructions. If you block on any of those instructions, just tell me, and I will make them clearer.

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=...

Hi.  Curious work indeed !!!

We all talk about the application itself, but...

...perhaps the bug is in the downloaded catalog ???

Bonjour. Fonctionnement vraiment déroutant !!!

Nous mettons tous en cause l'exécutable en lui-même, mais...

... peut-être le bug est-il dans le catalogue téléchargé ???

Hello,

Just to help you for the logfile part :

• Go to https://up2sha.re/?lang=us
• Click on "Drop your files here". A window will open, browse to your desktop. Double-click on "ZHPDiag.txt".
• The file will be uploaded on Up2Sha.re. A link will appear, just below the blue square, in the form "https://up2sha.re/file?f=xxxxxxxx". It's this part you need to copy and paste here.

Regards,

The Cleaning Report:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 15:49:43
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] ...

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

• Download ZHPDiag from Nicolas on h...

Hello,

Unfortunately, I'm quite pessimistic..

1. What exact error message are you receiving while you try to log-in?
2. Are you logging-in using Microsoft User account or Local User account?

Did you already reboot your computer ?

Regards,

Hello,

Can you share the whole logfile(s) showing these AOL entries ?

Regards,

Here's the logfile

# AdwCleaner v5.022 - Logfile created 23/11/2015 at 16:08:08
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****
...