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Hi Klaus,

I will inform the developper of ZHPCleaner that the soft have some weird behaviour. Do you want any help to restore some files ? ZHPCleaner has got a quarantine :)

One question to MalwareBytes before installing it: I have MS Security Essentials installed, won't there be a problem defending one another (and making the PC nearly unuseable) when both are active ? I experienced t...

Re

https://up2sha.re/file?f=SygzZ1CJgMEQ

Bonjour,

Effectivement, il ne faut pas appeler ce numéro.

On devrait pourvoir vous débarrasser de ce problème :

• Téléchargez Malwarebytes Anti-Malware (à partir d'un autre ordinateur et transférez sur l'ordinateur infecté à l'aide d'une clé USB - évitez ensuite de brancher cette clé sur un autre ordinateur avant qu'on l'ait nettoyée).
• Installez-le en laissant les options par défaut, une icôn...

Good morning !

To your suggestions:

Removing DocMgr would of course be fine !

lanconf.exe is checked, false positive :-)

MyPhoneExplorer: Used it two times till now to get the SMS archive on the PC, what is a special task ;-)

ZHPCleaner: Ran it, removed the threats. But I noticed two strange behaviors when runing ZHPCleaner - first I started it when IE and Firefox were active (which were r...

Hi :)

I do a cleanup of the installed software frequently, there should be not to much unknown.

Most of the programs you listed are installed since a while and known to me (some are quite famous like Corel or Paragon), only DocMgr is quite questionable - it isn't listed in the installed programs, and I can find it listed in the start menu.

I ran cCleaner to see if there are invalid registry...

Hi !

What a quick reply and perfect support :-)

I do a cleanup of the installed software frequently, there should be not to much unknown.

Most of the programs you listed are installed since a while and known to me (some are quite famous like Corel or Paragon), only DocMgr is quite questionable - it isn't listed in the installed programs, and I can find it listed in the start menu.

I ran cCl...

Hi !

Here is the last Adw-Log:

# AdwCleaner v5.109 - Bericht erstellt am 09/04/2016 um 02:21:55 # Aktualisiert am 04/04/2016 von Xplode # Datenbank : 2016-04-07.1 [Server] # Betriebssystem : Windows 7 Professional Service Pack 1 (x64) # Benutzername : MainAdmin - KR-WS # Gestartet von : C:\Users\Public\Documents\adwcleaner_5.109.exe # Option : Suchlauf # Unterstützung : http://toolslib.net/fo...

Hi,

Ok, there is just some minor infections and a lot of softwares that I don't know, then I will have to make some research to find if some can be dangerous.

But before we do a script with ZHPFix, we are going to clean a little that computer :

• Removing unuse or unknow softwares :
  • Please go to the Windows Tool to uninstall software (by configuration pannel > uninstall softwares)
  • Then ...

Hi !

Here is the last Adw-Log:

# AdwCleaner v5.109 - Bericht erstellt am 09/04/2016 um 02:21:55
# Aktualisiert am 04/04/2016 von Xplode
# Datenbank : 2016-04-07.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (x64)
# Benutzername : MainAdmin - KR-WS
# Gestartet von : C:\Users\Public\Documents\adwcleaner_5.109.exe
# Option : Suchlauf
# Unterstützung : http://toolslib.net/f...

Hello knatterton_nick,

Can you please post the log file of AdwCleaner ? You can find it in C\AdwCleaner\AdwCleaner[SX].txt, where X is a number.

To understand what's happening on your conputer, can you use ZHPDiag :

• Download ZHPDiag from Nicolas on his website.
• Then run it with administrator's rights (with right click).
• Then upload the log file on up2share.
• Then post the link in your repl...