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Hello,

Do you have the exact name(s) of the processes, or a link where we can test it ?

Regards,

I have a tool FixMe.IT Remote Desktop tool to cleanup a remote machine. But during the support session ADWCleaner kill the processes of FixMe.It Remote Desktop and I loose the session and I am not able to control the remote machine.

Is that possible to either add those tools to white-list or add to some sort of Exclusion list, so they are not killed during cleanup process.

Hello Chapi, I will try it when i get home, thanks for your help and i will let you know if it worked or not.  

Leroy

Hi Leroy,

The AdwCleaner logfile shows us that MPC 's service is still present.

I'have already fought againt that service, and he is clearly well protected.

Actually, the best way to remove it, is to reinstall MPC completly, in order to uninstall it with it's own uninstall application.

The real problem here, is that some tools, like AdwCleaner, tries to remove it, but don't sucess completly...

Hello Chapi, This is my last logfile: # AdwCleaner v5.110 - Logbestand aangemaakt 12/04/2016 op 00:33:44 # Laatste update 10/04/2016 door Xplode # Database : 2016-04-11.4 [Server] # Besturingssysteem : Windows 7 Home Premium Service Pack 1 (X64) # Gebruikersnaam : Leroy - LEROY-PC # Gestart vanuit : C:\Users\Leroy\Desktop\adwcleaner_5.110.exe # Optie : Scannen # Ondersteuning : http://toolslib....

A couple of days ago i downloaded adwcleaner and i worked very good. Only 1 unwanted program he didn't remove (MPC Cleaner) the program found it but didn't removed it. I hope you can do something with this information. Sorry for my bad English.

thank's for your work Xplode you really make a good job, your app is really good

Merci infiniment pour ton travail

Hello,

Yes, it seems that an unsafe extension is using a similar id than t a Norton legit one. We'll keep you informed about this FP removal.

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fr33tux, 2016-04-11 13:56:26 (UTC)

So how do I tell if I have the unsafe or the legit one?

Hello,

Yes, it seems that an unsafe extension is using a similar id than t a Norton legit one. We'll keep you informed about this FP removal.

I have the same problem

https://toolslib.net/forum/viewthread/3078-infection-cannot-be-deleted/

and i'm using Norton Security