Hello,
Sorry to read this.
- Can you share the scan logfile?
Then, can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.
Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.
Best regards,
Merci de vôtre réponse .
voici le rapport :
2016-10-22 12:13:53 : INFO [main] - >>>> STARTING <<<< 2016-10-22 12:13:53 : INFO [main] - Version: 6.030 2016-10-22 12:13:53 : INFO [main] - RAM Usage: 41 2016-10-22 12:13:53 : INFO [main] - OS: WIN_10 X64 2016-10-22 12:13:53 : <INFO> [main.language] - Checking the language 2016-10-22 12:13:53 : <INFO> [m...I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.
Sorry Administrator, please find attached again.
Though it says deleted, but it always there when I scan it again and again.
Thank you.
# AdwCleaner v6.030 - Logfile created 22/10/2016 at 18:13:41
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Robin
# Running from : C:\Users\Robin\Downloads\downloads\adwcl...Thank you and please find the logfile as requested.
# AdwCleaner v6.030 - Logfile created 22/10/2016 at 17:30:02
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-22.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Robin
# Running from : C:\Users\Robin\Downloads\downloads\adwcleaner_6.030.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support
****...Hello,
Thanks for the details, detections has been added to database.
Everything is ok now?
Bonjour cocochepeau,
Thanks for your response.
First I should explain that in the last hour, I downloaded Malwarebytes (free) from Softpedia (http://www.softpedia.com/dyn-postdownload.php/4da55095eb250a3742025ebdcf058222/580a4e8d/13ebe/0/1?tsf=0
...and something was found and removed from Firefox. It wasn't named 'Bing' but Bing has now been removed.
I had previously tried changing the defa...
# AdwCleaner v6.030 - raport utworzono 21/10/2016 o 17:40:24
# Ostatnia aktualizacja: 19/10/2016 przez Malwarebytes
# Baza danych : 2016-10-18.1 [Z serwera]
# System operacyjny : Windows 7 Professional Service Pack 1 (X64)
# Nazwa użytkownika : ... - ...
# Lokalizacja programu : C:\Users\...\Downloads\adwcleaner_6.030.exe
# Tryb: Czyszczenie
# Wsparcie : hxxps://www.malwarebytes.com/support
...Hello,
Thank you for the logfiles.
Can you confirm that these two folders are still in place:
Regards.
This is the more relevant information, sorry for pasting the wrong one first:
# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 20:00:07
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (X64)
# Benutzername : Rundschau - BUCHHALTUNG
# Gestartet von : C:\Users\Rundschau\Downloads\adwcleaner_6.021.exe
...