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Hello,

Ok, so we may have something to try:

First, we'll remove AdwCleaner:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it's content...

I run AdwCleaner and see that the UCguard from the services tab is gone. So i'm very happy with that.

But there are still a few things left.

1) In the AdwCleaner there are still 4 items from UC that come up every time i scan. Even after removing them.

Here is a log: 

Scan before removal: https://up2sha.re/file?f=AURzW6gVoZ9g

Log of removal: https://up2sha.re/file?f=LoRa1pErsdie

Scan after...

Hello,

Thanks.

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

Hello,

We'll need to do a small search on your system:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Enter AdwCleaner.jpg in the text-field
• Click on the "Search Files" button
• The logfile is saved as Search.txt
• Please host it on Up2Share and share the generated link.

Thanks,

hi

it’s just happned to me .... this is the first time I got this problem which is that this adware cleaner tool found some adware and then I click on "clean button" for removal and I have to restart the system then the adware log is just to open on windows start-up but there is no info about deleted items (the info of removal items is almost missing in log file even with removal of some adwar...

Hello,

Download fixlist.txt file and save it to the Desktop (with the name "fixlist.txt")

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

Run FRST/FRST64...

1)  I recommend to uninstall this:

Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Unity Web Player (HKU\S-1-5-21-336042120-3881833094-1070839671-1001\...\UnityWebPlayer) (Version: 4.6.1f1 - Unity Technologies ApS)

2)   

Download fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/F...

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Hello,

Before pressing the clean button, can you unselect the elements below:

• "UCGuard" from the "Services" tab
• "C:\WINDOWS\SysNative\drivers\ucguard.sys" from the "Files" tab

Then, press the Clean button, and share the generated logfile.

Thanks,

Hello,

I have encountered a problem. After Scanning and hitting the button Clean, it runs as if it is starting the cleaning process. Then after a few seconds the application doesn't respond. I read the instructions and this is my debug link: https://up2sha.re/file?f=T7RvW1RLQxPO

I use Win 10 64-bit.

Please help me. Thanks