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Bonjour,

Pouvez-vous relancer AdwCleaner, cliquer sur Outils > Options, et cocher "Mode deboguage". Ensuite, lancez l'analyse pour provoquer le crash, et fournissez le rapport C:\AdwCleaner\AdwCleaner_Debug.log, il contient les informations utiles pour remonter le problème.

Merci,

I am Using Log Me In and Go Assist but i don't belive it is remote softwre problem

it wont let me past the log

Hello,

We are working on a fix for the v6.010. In the meantime, it would help us to get the Debug log (Tools > Options > Debug) to trace the issue.

Best regards,

As requested here are the log files:

After the scan the log files are:

When we choose the "SCAN" tab the log files are: "C:\AdwCleaner\AdwCleaner (S173) .txt" until (S60).txt. (113 log files)

When we choose the "Cleaning" tab the log files are: "C:\AdwCleaner\AdwCleaner(C32).txt" until (C8).txt.(24 log files).

Have a great day.

Namir

 

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Namir BSATA, 2016-08-16 17:19:12 (UTC)

Can you pr...

When I run adwcleaner_6.000, the dialog box displays: the Logo - Waiting for Action bar and the 3 Action Buttons, but is too small to show the "RESULTS" tabs & details of any threats. I get "2 Threats" found, but can not see what they are. The maximize box icon is greyed out & there are no corner "handles" to drag out the box.

How can I make it "full screen", or at least bit larger like old v5...

Greetings,

Please try to use a polite and courteous language.

Can you be more precise, could you share us a debug log in order to investigate? That would be a good start.

Here's the documentation if needed: https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Do not hesitate to tell me if you don't understand something. :)

Thanks!

Regards.

2016-08-18 01:50:01 :     <WARN>    [scan.registry] - Found {E7270EC6-0113-4A78-B610-E501D0A9E48E} 2016-08-18 01:50:03 :     <WARN>    [scan.registry] - Found {E69D4A59-73DE-4E38-9FB3-740EC4D9060D} 2016-08-18 01:50:05 :     <WARN>    [scan.registry] - Found {02478D38-C3F9-4EFB-9B51-7695ECA05670} 2016-08-18 01:50:06 :     <WARN>    [scan.registry] - Found {EF99BD32-C1FB-11D2-892F-0090271D4F88} ...

2016-08-18 01:45:37 :     <INFO>    [main.gui] - Clean requested 2016-08-18 01:45:41 :     <INFO>    [main.gui] - Killing all processes 2016-08-18 01:45:41 :     <WARN>    [main] - Killing [System Process](0) 2016-08-18 01:45:41 :     <WARN>    [main] - Killing System(4) 2016-08-18 01:45:41 :     <WARN>    [main] - smss.exe - (4) not killed - whitelisted 2016-08-18 01:45:41 :     <WARN> ...

Hi! Thank you for your reply.

I do not know if I did thing in activating the debug mode. I ticked the debug mode at Tools > Options.

Here's the debug logfile (I ran it twice. First with the Database set to Local, and second to Server). Thank you in advance.

2016-08-18 01:40:58 :     <INFO>    [main] - Saving current options to the configuration file 2016-08-18 01:41:02 :     <INFO>    [main...