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Hi,

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

• Double-click on AdwCleaner.exe to open the tool.
• Click on Options in the top menu.
• Put a check mark next to Activate debug mode
• Click on the Scan button
• A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %sys...

Sorry for the long delay. Had to wait for another customer who uses AOL. Here's a link to the log file.

Hi newbie here! I'm using 5.025 Adwcleaner on a Dell XPS with Windows 10. When I hit clean, it crashes and reboots with a Critical_Processes_Died. Is there any way around this? Thank you.

Hello. Newbie here. Any updates on this problem? I run Windows 10 on Dell XPS and Adwcleaner 5.025 causes mine to crash, reboot with critical process died message. Thank you!

Thank you for your suggestion, rufus, I was considering this as well.

Is there a way I could receive guidelines from the Xplode team to prevent our product to be flagged if the detection cannot be fixed in our case ?

EDIT: Here is the detection log: http://pastebin.com/jxGFeXzj

Thank you for your help

DelFix report:

# DelFix v1.011 - Logfile created 13/12/2015 at 08:42:44
# Updated 18/08/2015 by Xplode
# Username : sjb - SJB-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\AdwCleaner
Deleted : C:\TDSSKiller.2.8.16.0_04.04.2014_16.38.42_log.txt
Deleted : C:\TDSSKiller.3.0.0.28_04.04.2014_16.40.0...

Hello,

Perfect !

So, to conclude, if the computer seems stable, please proceed below. Otherwise, don't do the following instructions but telle me what's wrong.

We'll remove all the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When eve...

Here's the Fix report:

Rapport de ZHPFix 2015.10.19.9 par Nicolas Coolman, Update du 19/10/2015 Fichier d'export Registre : Run by sjb at 12/12/2015 9:05:30 AM High Elevated Privileges : OK Windows 7 Home Premium Edition, 64-bit Service Pack 1 (Build 7601)

Recycle Bin emptied (03mn AMs) Prefetcher emptied

========== Folders ========== REMOVES: c:\programdata\installmate Deletes temporary Win...

Hello,

As promised, here's my answer :

We need to delete a las thing wit a ZHPFix script. Please repeat the procedure above with the following content :

Script ZHPFix:

C:\ProgramData\InstallMate
EmptyTemp
EmptyFlash
EmptyPrefetch

Then, share me the logfile.

Then, we'll begin the cleaning part :

1. Start CCleaner (there should be a shortcut on your Desktop)
2. Go in Options tab > Advanced, un...

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Then, as AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your compu...