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Hello,

Can you share the whole logfile ?

Thanks,

Can you share the whole AdwCleaner logfile ?

Thanks,

Hello,

Sorry for the delay.

I do not reproduce this detections, is it possible to share the file "C:\Users\xxxxx\AppData\Roaming\8pecxstudios\Cyberfox\Profiles\xxxxxxxx.default\prefs.js" ? You can zip it and sent it by email if you prefer.

Thanks,

Hello,

@gamezertruth: Thanks for the help, but it's preferable if the person who first took the topic keeps it until resolution, except if she/he needs help.

@pedromatt:

We'll proceed differently:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host t...

Hello,

Then, start AdwCleaner, click on Tools > Options, and tick the checkbox "Chrome preferences" under "Reset" section.

Click on [Ok], then do a scan followed by a Clean, and share the logfile.

Regards,

Ok. In this case, can you share the file "C:\AdwCleaner\quarantine\quarantine.db" ?

Thanks,

I use AdwCleaner on a constant basis. Recently I scanned a computer with it to remove some residual shopathome.com issues. Afterwards I noticed an entire folder missing. After searching my C: drive, it showed it was now located in the quarantine folder created by AdwCleaner. Fearing the worst I looked back at the logs created from that scan. It shows nothing about that folder (and several other...

Ok.

Do you have the url shown in the tab ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Hello,

Can you share a screenshot of the message with the phone number ?

Hello,

We can help you if you share the Scan logfile, usually from C:\AdwCleaner\AdwCleaner[Sxx].txt. You can host it on https://up2sha.re and copy/paste the generated link here.

Best regards,