Search

Hi again,

Alright, I was expecting the debug logfile but at least we know where the error comes from.

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

 Can you develop a bit?

Thanks.

I guess, i found out, where the error came from.  After the scan has finished, following screen can be seen:

http://abload.de/image.php?img=2017-08-01_123851thsvf.png

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...

Greetings,

Before doing what is described above by JoshRoss, please try the following manipulation:

1. Activate the debug mode (go to Tools > Options > tick "debug")
2. Then, do a scan and a clean to trigger the crash
3. Finally, please share the file C:\AdwCleaner\AdwCleaner_Debug.log in your next answer

Thanks!

Weird how older version works but never doesn't.... That shouldn't be the case, let's hear if the new version solves the problem.

Pretty much a great option. The problem is, even with anti-virus or anti-malware on phones, it still is not enough as phones are more complicated to detect issues on.

Could you try restarting your PC in safe mode with networking, install Malwarebytes, do a full scan with them and then attempt to scan with AdwCleaner. 

Before that, you could also use RKill to kill any malicious software before using anti-malware. Let me know if this helps.

Hello,

during the deletion process of PUP's ADW stops working with following error message

http://abload.de/image.php?img=2017-08-01_103300c6sip.jpg

Windows system has to be restarted again, nothing will be deleted by ADW.

HI Folks,

Although I'm currently not using MalwareBytes on my Android devices, I have used this app on Android in the past. And I like it very much for its simplicity. It does, as the name suggests, take care of malware. No silly optimizers or other useless add-ons.

:-)

Hello,

these findings belong to Norton Safe Search.

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 08:13:13 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-29-2017.2 # Running on Windows 7 Home Premium (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

PUP.Adware.Heuristic, syncagentsrv

***** [ Folders ] *****

PUP.Adware.Heuris...

Un rajout pour mon autre mini pc hp sous Seven:

La nouvelle version montre ceci:

********* [ Services ] **************

PUP.Adware.Heuristic, syncagentsrv

******************************************

Cela me fait penser à l'agent pour Acronis ou quelque chose comme ça.

Après vérfication c'est bien un composant d'Acronis.

Donc pour celui la c'est un faux positif?

Merci pour l'aide.

Bonne j...