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Hello,

Did you try to clear your temp folder ?

Then, please download AdwCleaner again. Tell me if it helped.

Regards,

Without reason ADWcleaner deleted a VERY important folder for my work which I had on my desktop without recent backup! 

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AlexVarveris, 2015-09-09 08:35:05 (UTC)

Hello,

Would you please show us log named C:\AdwCleaner\AdwCleaner[C1].txt

Did you try to go to menu Tools - Quarantine Manager ? What is located there?

Hi, in the support channel we often see the extension "Download Protect"

The install path, the file name is every time different.

For example:  http://pastebin.com/raw.php?i=nb1KRrh8

here one of the extension | Download: https://www.msi.to/file/86323

Please can you check it for Malware?

Thanks Andy

I would highly recommend a few improvements that would have prevented or minimized the difficulties I experienced.

1. Display the Log File after the Scan is done, so that it's more obvious what was found before Cleaning starts. My Scan didn't find any "Services" to clean so my GUI didn't change. Even if a display had appeared to indicate I should check all tabs before Cleaning, I might have av...

Hello,

Can you please provide us with AdwCleaner's logfile so that we will be able to remove it from the database or update our detections ?

You can write a script to restore many files at once. Just put one line per file to restore ( you can extract the lines from Quarantine.log file ) and use "Script" option in Quarantine manager. Put only the original location of each file in your script.

Please set manual update button.

Thanks.

1. Launch Powershell from the Applications Menu
2. Write the following command in the opened window and press [Enter] :

Get-Process | Out-File Processes.txt

 In your personal folder (C:\Users\Jakes), you should get a file called Processes.txt. Please paste it here or host it on Up2Share as before.

Regards,

Hi pguilb75,

according to a little research I did, HKLM\Software\classes\SDP seems to be related to Adware.Somoto-group.

Can you post the full logfile of AdwCleaner (C:\AdwCleaner\AdwCleaner[Sx].txt), please?

Hi nasdaq2 & mmperezh,

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

• Double-click on AdwCleaner.exe to open the tool.
• Click on Options in the top menu.
• Put a check mark next to Activate debug mode
• Click on the Scan button.
• If the error message appears again, close AdwCleaner.
• A logfile report called AdwCleaner_dbg_XXXX....

AdwCleaner v6 documentation.

Valid only for AdwCleaner v6.x

Description

AdwCleaner is a tool aiming to remove adware (ads software), PUP/LPIs (Potentially Undesirable Program), toolbar, hijacker (hijack of the browser's homepage), ...

It's compatible with Windows XP, Vista, 7, 8, 8.1, 10, each of them in both 32 & 64 bits.

This documentation aims to details how to use the software.

 ...