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Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

Here you can ask questions about programs: - Check Browsers' LNK - ClearLNK

Best wishes,

Alex.

Hi there, I have run the scan couple times, the last time with the box "debug mode" ticked and here is what came up. Can you please help me solve this where the problem might be?  

2016-11-11 11:50:11 :     <INFO>    [main] - Saving current options to the configuration file 2016-11-11 11:50:13 :     <INFO>    [main.gui] - Scan requested 2016-11-11 11:50:14 :     <INFO>    [scan] - Running fro...

Sorry, can`t use MBAM on my computer. It will not install at first and when it finaly do I can`t run it. I have been in contact with MBAM crew about this before but no solution worked. (And I tried all of the solutions and it took time but no one worked)

But here is the log from adw cleaner:

# AdwCleaner v6.030 - Logfile created 06/11/2016 at 18:42:21 # Updated on 19/10/2016 by Malwarebytes ...

Hello,

Thanks.

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

1) Using ClearLNK tool repair following links and attach tool's report to your message.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
C:\Users\Natascha\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
C:\Users\Natascha\AppData\Roaming\Microsoft\Internet Explorer\Quick Lau...

1)  I recommend to uninstall this:

Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Unity Web Player (HKU\S-1-5-21-336042120-3881833094-1070839671-1001\...\UnityWebPlayer) (Version: 4.6.1f1 - Unity Technologies ApS)

2)   

Download fixlist.txt file and save it to the Desktop.

NOTE. It's important that both files, FRST/F...

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Hello,

1. Download *Malwarebytes* here: https://www.malwarebytes.com/mwb-download/thankyou/.
2. Launch Malwarebytes from your desktop
3. Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
4. Tab Scan choose Threats scan, click on Start scan.
5. If something is detected, choose to Quarantine everything. If it asks you to reboot the computer, do ...

You're right, nice catch! But that really is my main firefox profile. Did malware hacked its name, or what?

I searech for this profile ID and found in int he following places:

c:\Users\Admin\AppData\Local\Mozilla\Firefox\Profiles\41a66e7e5ee1

c:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41a66e7e5ee1

I am certain that when I told adwcleaner to delete this folder, my firefox pro...