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OK, can you please share the scan logfile from AdwCleaner?

I guess, i found out, where the error came from.  After the scan has finished, following screen can be seen:

http://abload.de/image.php?img=2017-08-01_123851thsvf.png

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...

Greetings,

Before doing what is described above by JoshRoss, please try the following manipulation:

1. Activate the debug mode (go to Tools > Options > tick "debug")
2. Then, do a scan and a clean to trigger the crash
3. Finally, please share the file C:\AdwCleaner\AdwCleaner_Debug.log in your next answer

Thanks!

Hello,

these findings belong to Norton Safe Search.

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 08:13:13 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-29-2017.2 # Running on Windows 7 Home Premium (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

PUP.Adware.Heuristic, syncagentsrv

***** [ Folders ] *****

PUP.Adware.Heuris...

Ces fichiers sont liés à une détection générique. Ils ne sont pas nécessaires au bon fonctionnement de l'ordinateur. Voici quelques explications concernant les .log : https://fr.wikipedia.org/wiki/Historique_(informatique)

Cordialement.

Bjr,

Merci pour votre réponse rapide ^^

Par curiosité et pour apprendre c'est quoi exactement?

Sachant que j'utilise d'autre logiciel et qu'ils n'ont rien vu, tel malwarebyte, ZHPCLEANER

Toujours avoir plusieurs logiciel on ne sait jamais ^^

GG

@Hijin25

Please download the new version (7.0.1.0), it is available here: https://toolslib.net/downloads/finish/1-adwcleaner/

Then, launch a new scan and copy/paste the results log in your next answer.

Thanks.

Greetings,

Downloaded the program about 10 minutes ago.  Ran program and got the error messsage that says the program is outdated.  Are you now working in the future and posting programs that we cannot see yet?

 

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Torrin, 2017-07-31 19:46:39 (UTC)

This issue is known and will be resolved in a couple of hours. In the meantime, you can just discard the outdated version message. Sorry for the...

Bonjour,

Ayant téléchargé la dernière version ce matin même, en scannant le logiciel me trouve ceci

***** [ Folders ] *****

PUP.Adware.Heuristic,

C:\ProgramData\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}.log

C:\ProgramData\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}.log

C:\ProgramData\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}.log

C:\ProgramData\{E3739848-5329-48E3-8D28-5BBD6E8BE384}.log

***********...

@ayeye, Can you activate the debug mode (go to Tools > Options > tick "debug"), do a scan and a clean to trigger the crash. Then, please share the file C:\AdwCleaner\AdwCleaner_Debug.log