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Here's the link to the ZPHDiag:

https://up2sha.re/file?f=VGrPwkoCNfb0

Thank you

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barsim, 2015-12-06 15:40:08 (UTC)

Additionally here's the picture link:

https://up2sha.re/file?f=XdgvSr85Abg9

hi Several weeks ago a had an issue with malware in Firefox and CHROME.

I opened a thread in this german Firefox forum: http://www.camp-firefox.de/forum/viewtopic.php?f=1&t=114723

We tried several times to remove the malware with some tools (ADW cleaner and tools like MBAM and JRT).

It didnt work so the moderators told me to refresh firefox (see https://support.mozilla.org/en-US/kb/refresh-f...

Hello, can you please check if the following Firefox extensions are really Ad/Malware.

More Tools Menu 1.2.4.1-signed see also http://www.systemlookup.com/FF_Extensions/2151-9a7a67d3_3048_47fb_acde_d0f7ae51f86a_xpi.html

and

Super Drag 0.15.1-signed see also http://www.systemlookup.com/FF_Extensions/3197-superdrag_enjoyfreeware_org_xpi.html

Part of AdwCleaner Log

# AdwCleaner v5.023 - Beri...

Hello,

So, I don't see anything who could create such an issue for the speakers.. It's really strange. Does the problem persists when you plug external speakers ?

We have some stuff to remove :

• Download ZHPFix here,
• Copy the whole lines below, including "Script ZHPFix" :

Script ZHPFix:

HKLM\SOFTWARE\Wow6432Node\McAfee.com
HKLM\SOFTWARE\Wow6432Node\Norton
HKCU\SOFTWARE\MCAFEE
O43 - CFD: 29...

Hello,

I will help you to clean your computer.

First thing you need to know is that to do that, we won't use every tools existing praying that this would be enough.

That is not a good way to eradicate malware. Instead, we will use first a diagnostic tool, and when we will know what is in your computer, we will use the tool designed for removing that malware. So please, stop running every too...

Just a little more feedback. After scanning the pop up no malicious software found comes up, but also shown is uncheck what you want to keep. Checking the logfile shows that nothing was found. Checking all the tabs also lists nothing to remove.

Edit here is link to pic

http://postimg.org/image/417a2fu61/

i appreciated the adwcleaner and jrt.exe files.  the hitman pro site let me use download.com.  I clicked the direct link instead.  I thought download.com injects pup software?  should a warning be on your site ot to use download.com?  

I also cleaned everything the adw and jrt exes showed me and crossed my fingers that it would not crash my system.  is that safe?

i already had malware bytes M...

Bonjour,

Excusez-moi du délai de ma réponse. Si vous voyez que le délai de réponse ou prise en charge dépasse trois jours, n'hésitez pas à poster un petit rappel.

1. Via le menu Démarrer, tapez "cmd.exe" et validez par [Entrée]
2. Tapez "ping 151.80.7.164", validez par entrée
3. Faites une capture d'écran du résultat

Ensuite, désinstallez McAfee via le panneau de configuration.

Une fois fait, on va...

Hello,

Can you provide the GeekBuddy detections from AdwCleaner ?

As rufus415 said, GeekBuddy is often bundled with other software and installed without any user consent. If you are a Product Manager, I hope that you'll take note of this remark and stop to distribute GeekBuddy using such a tendancious way.

Regards,

Hello,

Perfect.

Question: while the ZHPFix was running didn't select Remove the application,OK?

You should have to actually. But it's my fault, I haven't explained it, sorry.

To remove it manually :

1. Go to the start menu
2. Click on Control Panel
3. Programs > Uninstall a program
4. Look for Adobe Shockwave Player 12.0
5. Right click on it > Uninstall

To do a final check, can you then generate a ...