Search

The regular 5.112 please, since it doesn't seems to be a bug in AdwCleaner..

Thanks !

To be clear, you want me to use the regular V5.112 download or the link you provided earlier above?

Hello,

Thanks for your help !

The second BSOD is caused by the same processus. It's probably my fault, I made a mistake when I added this case to the database.. Can you retry now (with the v5.112) ? (and be sure to get a network connection to get the latest database update)

Best regards,

Hello,

Great ! I reproduced the problem. It's due to Rox Player, which is really tendancious (showings random ads, not updated for a quite long time...).

I added the detections to AdwCleaner, and we'll remove it manually there.

Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt...

I redacted the links to your logfiles in your precedent message since they contained some "sensitive"/"private" informations.

I analyze the logfile and come back to you with more informations.

Here are the logfiles (sorry for the delay to answer) :

https://up2sha.re/file?f=XXXXXX

https://up2sha.re/file?f=XXXXX

OK, I started it, just so you know I got this message, going to run anyway and let you know the results, just wanted to post this in case of BSOD http://screencast.com/t/DZpUxbJv0EGY

OK BSOD again with the new version you provided, I uploaded the minidump https://up2sha.re/file?f=Bt0lHd36k7X6

Hello,

Something else seems to recreate the key. I'll look with a ZHPDiag report :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Best regards,

Hello,

Thanks, the dump file was useful it was at least due to the PRSvc.exe process. Can you retry again ? (be sure the database has been updated..).

If you face another BSOD, can you redo the same thing as here ?

Thank you for your patience,

The file which has been opened by Edge is the BlueScreenView report (you can see the path to the file in the adressbar on the top).

Can you copy this file to your Desktop : C:\WINDOWS\Minidump\041916-112203-01.dmp and create a zip archive from this file ?

Then, host it on https://up2sha.re, and paste here the generated link.

Best regards,