Re: Firefox pref Found - what does this option do and why is it considered malicious?

Hello,

It's part of QuickStart, an adware. You can clean it.

Best regards,

Re: adwcleaner and Chinese software’s removal problem !

Hello,

Yeah, I thought you were speaking of something else than UCGuard.

We are working on to improve this part, some news soon.

Best regards,

Re: AdwCleamer wants to delete my whole Firefox profile folder

Hello,

Sorry I was unclear. You can deselect the element "C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41A66E7E5EE1" from the "Folders", and do a clean.

This element seems to be a FP caused by a generic detection.

Best regards,

Re: Acronis 2014 Fehlalarm

Hello,

Sorry for the delay. It's now fixed in the last database update, 2016-10-28.2.

Best regards,

Re: User profile on my laptop cannot load

Greetings,

Are you receiving this precise message: "The User Profile Service failed the logon"?

Regards.

Re: Adwcleaner logo disappear

Greetings,

Can you give us more details? What logo are you talking about?

Give us a screen capture if you can, this should help.

Regards.

Re: AdwCleaner maybe not working properly

Hello,

Please use the following process while we'll release the next AdwCleaner version:

  1. Download *Malwarebytes* here: https://www.malwarebytes.com/mwb-download/thankyou/.
  2. Launch Malwarebytes from your desktop
  3. Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
  4. Tab Scan choose Threats scan, click on Start scan.
  5. If something is de...

Re: Adwcleaner freezes while cleaning.

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

  • UCGuard from the Services tab,
  • C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

Re: Adwcleaner freezes while cleaning.

Hello,

We're working on it, sorry for the inconvenience.

Regards.

Re: Folder deleted by mistake

OK, I'm waiting for your feedback then. :)

Sadly, it rains since the beginning of the day...

Regards.