Rechercher

Could you define the nature of the pop-up? Is it in the browser? On the desktop? through certain applications? When did the issue start happening? (Please answer these before continuing the read)

Since I am not certain about how it manifests, I can only offer a general thorough PC clean-up. The following steps should help you remove the issues, but make sure to post MBAM and ADW logs after sca...

I can't seem to get rid of this pup I have the latest mb3 and ADW cleaner every day I scan it pops up, after 2 or 3 scans with ADW cleaner it "seems" to disappear but next day it's back again any info on this I would be grateful.

Hi,

Same problem and same message : "*** Caught unhandled unknown exception, terminating."

Activating Debug from Tools menu does not solve anything.

I cannot even close the message of error, the close button is grey, so I have to close adwcleaner via Task Manager.

I had the same problem, what I did was delete the old version and then re-downloaded from the link above. When you get the verse above window saying it is out of date cancel that. Then you need to look in when finished scanning before you start cleaning. On click the first pup, then you need to let it clean. I hope this will help you.

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 15:47:07 2017 # Updated on 2017/05/08 by Malwarebytes  # Database: 07-31-2017.1 # Running on Windows 7 Professional (X64) # Mode: scan # Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\Users\Sasa\AppData\Roaming\Wise Euask

***** [ Files ]...

Hi,

Just a quick intel, the version described above won't be up-to-date in term of detections.

Regards.

Hi,

Just to let you know that the official 7.0.1.0 version has been released since several hours now. The scan crash issue should be resolved.

Regards.

I did the same with my second machine with WIN 8.1. The same problem, the same error message. Atgtached pls find the content of the debug log file.

2017-08-01 13:14:15.535 DEBUG [9084] [MainUI::buttonScanClicked@294] [i] Scan button clicked (-31986) 2017-08-01 13:14:15.538 DEBUG [8304] [MainUI::Entry@1271] [+] Checking for update... 2017-08-01 13:14:16.040 DEBUG [8304] [AdwCleanerSDK::checkCA...

Hi again,

Alright, I was expecting the debug logfile but at least we know where the error comes from.

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

 Can you develop a bit?

Thanks.

I guess, i found out, where the error came from.  After the scan has finished, following screen can be seen:

http://abload.de/image.php?img=2017-08-01_123851thsvf.png

Nevertheless, the findings of the "PUP.Adware.Heuristic" in the folder "C:\ProgramData\Audyssee Labs" you cannot find in the protocol file!

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 10:37:27 2017 # Updated on 2017/0...