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Hello,

Thanks for the feedback!

Can you share the remaining folders containing the .xpi?

Best regards,

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fr33tux, 2016-11-15 19:00:21 (UTC)

Hello, i copy here the log file. You can see the folders address. AdwCleaner say "deleted", but after the system restart, still remain in system. Anyway, i write and repeat here for whom read this post: AdwCleaner makes it's job, isolate and quarantine...

Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

So first im gonna explain my problem, When i run adwcleaner 6.030 (latest version) it works to scan. So i can scan and it finds threaths and stuff but everytime i have tried to use the clean function it says adwcleaner doesnt respond and the program freezes. i have the same problem as this guy: http://www.bleepingcomputer.com/forums/t/480793/cant-run-adwcleaner-please-help/ But when i remove th...

When AdwCleaner freezes (Not Responding) its usually caused by the service ucguard which it finds, but can't remove. Google FreeFixer, download and install it, then disconnect from the Internet, close your browser and run it. It will find the ucguard.sys file and tick the box to remove it (run Fix). Run AdwCleaner agian and you should find that ucguard has gone. If it has, you can reconnect th...

# AdwCleaner v6.030 - Logfile created 14/11/2016 at 13:12:25 # Updated on 19/10/2016 by Malwarebytes # Database : 2016-11-14.1 [Server] # Operating System : Windows 7 Home Basic  (X64) # Username : Martial # Running from : C:\Users\Martial1\Desktop\adwcleaner_6.030.exe # Mode: Scan # Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [...

When AdwCleaner freezes (Not Responding) its usually caused by the service ucguard which it finds, but can't remove. Google FreeFixer, download and install it, then disconnect from the Internet, close your browser and run it. It will find the ucguard.sys file and tick the box to remove it (run Fix). Run AdwCleaner agian and you should find that ucguard has gone. If it has, you can reconnect the...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Bonjour,

Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

Hello,

Before launching the cleaning process, can you unselect the following element from the "Folder" result tab?

C:\Users\Master User\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}

Then, tell me if it's better.

Thanks,

Greetings,

I see nothing related to cleaning mode in the debug logfile. Can you please tell me exactly when does AdwCleaner freezes?

Thank you.

Regards,