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Hello,

I'll try to help you on that.

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Then, did your antivirus ha...

Greetings,

First of all, sorry for the late answer.

You can find older version of BlueStacks here : http://filehippo.com/fr/download_bluestacks_app_player/history/

Also, did you try CCleaner ? It could help you to recover some disk space.

Regards.

Greetings,

Did you look at AdwCleaner's documentation ? It is available here : https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

AdwCleaner works that way :

1. First, you need to click on "Scan" button
2. Then, after the scan has finished, you will be able to check/uncheck elements found (if any)
3. Finally, you have to click on "Clean" button in order to remove items previo...

Hello,

Awesome ! We're glad to know that AdwCleaner has been helpful to you. :)

Feel free to ask us questions of you have any.

Regards.

Hello,

I cannot find out how one can select the drives adwcleaner should inspect.

Anybody here who can help?

Thanks and best regards

testit

Hello,

I've contacted BkAV, they should fix it soon. I'll update this topic when it's done.

Thanks for the feedback, and sorry for the troubles.

Regards,

Hello,

Ok :) So problem solved ?

If so, you can use DelFix to uninstall the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Execute" button.
• When everything is finish, the software will close itself.
• Then a report appear on the notepad, please copy paste...

Hello,

Can you tick the option "Activate the debug mode" before clicking on "Clean" ? Then, a logfile will appears in C:\AdwCleaner, even if the software freezes.

Also, can you provide me the scan logfile ?

1. First question-does adware scan everything on the top line-services, files, folders or do I have to select?

---

nellatap, 2016-07-10 06:58:48 (UTC)

Yes, AdwCleaner scans services, file...

Hello,

Hm, it seems that your proxy is no longer working. We'll remove it with the following, then tell me if your network connection is working. If so, you may reconfigure your proxy if needed.

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the instal...

Hello,

Can you share the AdwCleaner logfile ? It should be in C:\AdwCleaner\.

Can you generate a ZHPDiag logreport to get more informations on your system ?

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link ...