Search

So,

Once again, sorry for the delay.

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the installation.
• Then click on the shortcut for ZhpFix on your desktop, and as usual, launch it as administrator.
• Select "Import"
• Copy & paste the following lines i...

Hello,

Hm, we'll try to get more informations:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Best regards,

Hello,

Great !

If you have any issues in the future, please come back and we'll try to help.

Best regards,

Hello,

I don't understand if you have already used AdwCleaner or not, so if not :

• Download AdwCleaner and make a scan with it. Then, share the generated logfile here (copy/paste it).

If you've already have:

• Pleasehare the logfile from C:\AdwCleaner\

And:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and a...

Hello,

Ok. I think that AdwCleaner has cleaned most of the elements I found in the FRST log since it has been created before, but we'll see what it gives:

• Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script wa...

Ugg... I have this stupid ad hijacker that i cannot find to remove and it is driving me crazy!   When browsing in Chrome  and you click on anything it opens a new tab wanting to you download some software to update files on your computer, or directs you to a buy a russian bride website, or tells you have a virus that must be removed in 60 seconds... if you get that one it locks up your computer...

Hello,

We'll look deeper:

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Share and share the generated links.

Best regards,

Hello,

I have reviewed your logfile, you can click on "Clean".

Then, please post the generated logfile here.

Best regards,

Hello,

Can you send the whole logfile please ? (usually from C:\AdwCleaner\)

Best regards,

Hello,

It's not a false positive usually. However, in your specific case it is, for now please uncheck this element before the cleaning operation.

Thanks for the test,